Overview

　　TISTA Science and Technology Corporation is seeking aHelp Desk Support technicianto join our growing corporate Information Technology team at Rockville, MD. TISTA is looking for candidates who will be part of a talented team of engineers that demonstrate superb technical competency, deliver mission critical infrastructure, and ensure the highest levels of availability and performance. The candidate should be able to communicate effectively with technical and business professionals by applying analytical trouble shooting skills. This person must be resourceful, detail-oriented, and 100% client-focused, with a continuing passion for your profession. Up for the challenge? Apply for an interview today!

　　Responsibilities

　　Provide Tier 1/2 Support for customers via Teams, email, and phone

　　Provide technical assistance for questions and problems and help fix issues

　　Communicate with customers to ensure full resolution of issues

　　Create and monitor service tickets in FreshService

　　Create documentation for standard operating procedures

　　Identify and investigate system errors and other issues

　　Corroborate and validate data from multiple sources

　　Perform software installations and updates remotely

　　Consult with Tier 3 support to assist with advanced IT issues

　　Qualifications

　　3+ years’ experience working in a Service Desk/Help Desk environment

　　Good experience working with Office 365 applications such as Outlook, Teams, SharePoint etc.

　　Strong computer skills, especially with experience on Dell laptops

　　Ability to troubleshoot and diagnose IT problems

　　Familiarity with supporting applications hosted on Azure

　　Familiarity with both PC and Mac, experience with different browsers

　　Experience with both Android and iOS platforms

　　Familiarity with Remote Control management tools

　　Very good customer service skills, ability to communicate effectively to help customers fix their issues and feel satisfied with the experience

　　Experience responding to requests for IT support from employees and tracking these problems using the Freshservice ticketing management system until complete resolution is attained

　　Detail-oriented including updating all service tickets with detailed notes

　　Good writing and editing skills to aid in writing and updating manuals

　　Ability to identify the gaps within the existing operating procedures and fill them

　　Experience in troubleshooting hardware and software problems and providing effective solutions

　　Proactive and excited to learn new things

　　Education

　　Location: Rockville, MD (Hybrid 2-days a week)

　　Education:

　　Bachelor’s degree in an IT-related field, or an Associate’s degree with 5+ years relevant experience

　　Microsoft MCP, Apple ACSP, CompTIA Network+ certifications are desired

　　Pay Range:

　　The pay for this position ranges from $45,765 to $84,750.

　　The actual salary offer will carefully consider a wide range of factors, including your skills, qualifications, experience, and location.

　　Also, certain positions are eligible for additional forms of compensation, such as bonuses.

　　TISTA associates are eligible to participate in our comprehensive benefits plan! More information can be found here: https://tistatech.com/working-at-tista/

　　TISTA Science and Technology Corporation,a CMMI Maturity Level 3 company, focuses on delivering information technology and professional services to Federal and State agencies. TISTA is recognized in 2019 by Inc. 5000 as one of the fastest-growing private companies in the US. TISTA is also a recipient of 2019 Top Veteran-Owned Companies by the Washington Business Journal. TISTA also received a 2018 Moxie Award in the GovCon category.

　　Here at TISTA Science and Technology, we value Veterans and encourage all to apply!

　　#thinktista #tistacares #tistavaluesvets

　　Employment Transparency:

　　TISTA is an Equal Opportunity/Affirmative Action Employer and embraces diversity in our employee population. It is the policy of TISTA to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or genetic information. TISTA will refrain from discharging, or otherwise discriminating against, employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants.

　　The EEO is the Law poster is available here, and the poster supplement is availablehere. (https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

　　The Pay Transparency Policy is availablehere. (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　Tista is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation due to a disability for any part of the employment process, please send an e-mail [email protected] call (301) 968-3420 and let us know the nature of your request and your contact information.

　　TISTA is a federal contractor and is subject to the federal contractor COVID requirements under the new FAR/DFARS clauses and must comply with the incorporated Guidance.

　　If the candidate is hired to perform work on or in connection with one of TISTA’s federal contracts, TISTA is contractually obligated to ask the candidate to verify and show proof of vaccination status and the candidate will be required to comply with mask and social distancing requirements imposed by the FAR/DFARS as well as any additional requirements imposed by TISTA’s customers for any required onsite work.

　　Job ID2024-5086

　　Job LocationsUS-MD-Hybrid _Rockville