Description

　　IT Operations Manager - Right Hand to the CEO

　　Do you thrive in a fast-paced, demanding environment? Are you a natural leader with a knack for navigating complex dynamics? If you're a seasoned IT Operations Manager ready to step into a strategic role as the CEO's right hand, then this is your opportunity to shine!

　　About the Role:

　　We're seeking a highly motivated and results-oriented IT Operations Manager to join our dynamic team. As a key member of our leadership, you'll wear multiple hats, acting as a buffer between technicians and the CEO, overseeing day-to-day operations, and driving continuous improvement.

　　Responsibilities:

　　Manage a team of 10 technicians: Provide leadership, support, and development for 4 in-house and 6 field technicians, ensuring they meet performance goals and deliver exceptional client service.

　　Day-to-day operations: Oversee the entire IT operations cycle, from ticket auditing and SLA adherence to project progress updates and morning team meetings.

　　Client engagement: Build strong relationships with clients through proactive communication, site visits, and problem-solving.

　　Project management: Leverage your experience to manage IT projects effectively, ensuring deadlines and budgets are met.

　　Metrics and analysis: Track key performance indicators (KPIs) and identify areas for improvement in efficiency and service delivery.

　　Bridge the gap: Act as a trusted advisor and communicator, bridging the gap between technicians and the CEO, ensuring both sides are heard and understood.

　　Technical understanding: Possess enough technical knowledge to grasp the day-to-day operations of the team and provide support when needed.

　　Leadership qualities: Be a strong leader with excellent communication, collaboration, and problem-solving skills.

　　Assertiveness and initiative: Be able to ask tough questions, address challenges head-on, and take ownership of initiatives.

　　Attention to detail: Possess a meticulous eye for detail and ensure all tasks are completed to the highest standard.

　　Requirements

　　Qualifications:

　　Minimum 5 years of experience as an IT Operations Manager or Helpdesk Manager, ideally with MSP experience.

　　Proven track record of managing and motivating teams to achieve results.

　　Strong project management skills and experience.

　　Excellent communication, interpersonal, and presentation skills.

　　Client-facing experience and a passion for building strong relationships.

　　Solid understanding of IT operations, including network infrastructure, ticketing systems, and service level agreements.

　　Ability to work independently, prioritize effectively, and manage multiple tasks simultaneously.

　　Bachelor's degree in computer science, Information Technology, or a related field preferred.

　　Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .