Eurest

　　Position Title: [[Customer Experience Manager]]

　　Pay Grade: [[16]]

　　Reports To:

　　Salary: $95,000 - $105,000

　　Other Forms of Compensation:

　　As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities. We feed the employees of the nation's largest and most-prestigious companies -- in every state and across all industries. As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

　　Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.

　　This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email [email protected]. Click here (https://www.altogethergreat.com/wp-content/uploads/Professional-Management-QSG.pdf) to view the step-by-step instructions to refer a friend to this position.

　　Job Summary

　　Acts as liaison between Compass Group and Micron representatives.

　　Maintain dining website and ensure accurate and timely information of all marketing programs, menus, hours, photos of events, local promotions, etc.

　　Interact with customers in various forms (email, TEAMS, etc) and resolve customer concerns

　　Create and manage relationships with the local team(s) and communications leaders within Micron.

　　Checks to ensure that all display foods are merchandised attractively per standards

　　Develop and Execute a Guest Satisfaction Feedback Forum. Track results and report as requested

　　Implement Cafe surveys and utilize the client-approved system to improve guest communication.

　　Create a Culture of Hospitality and ensure trackable programming is conducted in units regularly.

　　Events are coordinated daily for guest and vendor(local) engagement.

　　Coordinate Associate Recognition Programs, Contests, and HERO Awards.

　　Collaborates with client marketing, communication, and branding department

　　Implement programs for the portfolio to increase Micron Foodservice awareness to the brand and drive participation

　　Drive Compass and Micron brand identity guidelines and standards throughout the region

　　Coordinate local efforts with corporate merchandising, marketing initiatives, and event planning

　　Coordinate, design, and develop advertising and POS collateral.

　　Plan and implement promotional efforts with vendors.

　　Oversee development and updating of marketing guides, dining services brochures and other related publications and materials

　　Develop strategic marketing plan for the Foodservice portfolio.

　　Develop a marketing strategy with local operations teams and leadership on dining offerings and marketing plans for sales and rebid presentations

　　Collaborate with support functions and corporate departments to improve processes, materials, procurement, and methodology

　　Ensure goals are achieved within an established budget

　　Qualifications

　　BS degree in marketing or hospitality management or equivalent years of experience. Minimum of seven (7) years of experience in the Marketing field and Graphic Design. Experience and/or knowledge of the Hospitality,

　　Technical proficiency in graphic design platforms, Powerpoint, Canva, Adobe, and InDesign preferred.

　　Foodservice and/or Public Relations industries is strongly preferred. Knowledge of merchandising and sales. Visual merchandising background is a plus.

　　Able to communicate effectively within multiple levels of an organization

　　English reading, writing, math, and computer skills required

　　Travel is essential for this position a minimum of 60% of the time

　　Apply to Eurest today!

　　Eurest is a member of Compass Group USA

　　Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/)

　　Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

　　Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

　　Eurest maintains a drug-free workplace.

　　Applications are accepted on an ongoing basis.

　　Associates at Eurest are offered many fantastic benefits.

　　Medical

　　Dental

　　Vision

　　Life Insurance/ AD

　　Disability Insurance

　　Retirement Plan

　　Paid Time Off

　　Holiday Time Off (varies by site/state)

　　Associate Shopping Program

　　Health and Wellness Programs

　　Discount Marketplace

　　Identity Theft Protection

　　Pet Insurance

　　Commuter Benefits

　　Employee Assistance Program

　　Flexible Spending Accounts (FSAs)

　　Req ID: 1261078

　　Eurest

　　SABRINA VERA

　　[[req_classification]]