Description

　　Title: Desktop Support

　　Location: South San Francisco

　　Remote/Onsite: Onsite

　　Technology Top Skills: Windows 10, Mac OS, Jira, Google Workspace, Okta, JAMF

　　Robert Half is looking for a Desktop Support Specialist in South San Francisco. The desktop support specialist will provide support for computer hardware, networking, operating Systems, and application software. Will be in charge of troubleshooting and solving straightforward problems that do not already have documentation and create it when needed.

　　Essential Duties:

　　· Provide Tier 1-2 Support

　　· Provide technical support for users using Jira Help Desk ticketing system.

　　· Use Mobile Device Management (MDM) tools or systems such as Jamf, Okta and Google Workspace for managing devices and workstations.

　　· Provide technical guidance and education for users on Windows, Chrome, Mac, and Linux OS.

　　· Write and implement technical guides to resolve basic issues and understand common workflows

　　· Analyze IT Support inquiries to identify recurring user problems, recommend solutions, identify areas where service can be improved, and establish improvement plans

　　· Evaluate and implement policies and procedures regarding how user inquiries are identified, received, documented, distributed, and corrected

　　· Assist with onboarding /offboarding of employee’s

　　· Experience working in a windows/mac environment

　　· Experience with SaaS applications: Okta, Jamf, Slack, Google Workspace

　　Requirements

　　Top Requirements

　　· 3-5 years experience in a technical support role

　　· Experience with troubleshooting AV equipment

　　· Experience in one or more of the following: Google workspace, Microsoft 365 administration, Linux Administration.

　　· Experience with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP

　　· Experience in PC repair, troubleshooting, deployment, and liquidation

　　· Knowledge of Networking and HTTP/S Protocol

　　· Experience working in a multiplatform environment with MacOS, Windows, and ChromeOS.

　　· Experience using Okta, JAMF or similar Mobile Device Management (MDM) tools (desired).

　　· Experience using Jira Help Desk or similar ticketing tools.

　　Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .