Description Looking for a new opportunity? You should apply for this Help Desk Analyst position with a growing company! If you are a self-confident, motivated person with a strong work ethic and excellent communication skills - and you enjoy a fast-paced team-driven environment - we invite you to apply. This Service Desk Analyst job might be for you if you can represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. The perfect candidate for this job will be able to create knowledge articles and arrange training for other Service Desk Analysts when needed. You will spend your time handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. You should also know how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. You should also understand Incident, Problem, Change Management and other processes. We need the person in this position to know how these processes work together to provide superior support and high availability of our business. If you can cover alternative shifts when needed, you will be successful at this Analyst job.

　　Responsibilities

　　Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc.

　　Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

　　Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

　　If you believe you can facilitate user account management by handling onboarding, change and departure processes, you will be good at this job

　　Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

　　Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

　　Provide guidance to Tier 1 support and team members Requirements

　　Applicants with a combination of superior customer service skills and technical aptitude will be preferred

　　Capable of working independently with minimal oversight

　　General familiarity with Microsoft Office 365

　　Well-founded grasp of Network Printers

　　Quality experience with MS Windows 10

　　Command of Comptia Network+

　　Foundational knowledge in Network Troubleshooting

　　End-User Support experience

　　Comprehensive knowledge of Azure Active Directory

　　Proficiency in CCNA Technologies

　　Practical knowledge of LAN Vs. WAN

　　Background in one or more programming or scripting language

　　Strong communication skills, both verbally and in writing

　　Strong problem-solving skills

　　It is preferred for applicants to have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problemsThe ideal candidate should be able to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

　　Ability to handle multiple tasks to prioritize needs and expedite tasks upon request

　　3+ years of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

　　ITIL certification is an even more strongly preferred pointTechnology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .