Description If you want to work as a Help Desk Analyst, consider this opportunity to join the team at Robert Half! The ideal candidate for this position has a can-do attitude and is looking to be part of a highly motivated team. Service Desk Analysts represent the Service Desk by liaising with 2nd and 3rd level teams to help transition new and changing services. The perfect candidate for this job will be able to create knowledge articles and arrange training for other Service Desk Analysts when needed. If chosen, you'll be handling complex end-user support issues and providing support to team members by focusing on restoring service to the end users. We need the person in this position to know how your role as the Help Desk Analyst relates to IT projects and IT Service Management initiatives. Candidates should also be able to understand Incident, Problem, Change Management and other processes. You should also know how these processes work together to provide superior support and high availability of our business. Analysts may be asked to cover alternative shifts when needed. The ideal candidate for this position is a self-confident, motivated person with a strong work ethic and excellent communication skills who enjoys a fast-paced, team-driven environment. If you're looking for an opportunity in the Aerospace field, you might be interested in this long-term contract / temporary to hire position. This Help Desk Analyst II opportunity will be located in the Manchester, Connecticut area and will be a long-term contract / temporary to hire position.

　　Key responsibilities

　　Meet and exceed SLA standards: Close tickets in a timely manner, while upholding customer service standards

　　This job is important because it must facilitate user account management. This includes onboarding, change and departure processes

　　Understand and utilize ITIL processes (Incident, Problem, Change, etc.) and how they are used in a corporate environment

　　Maintain hardware and peripherals: Responsible for upgrading and replacing computer parts; handle documentation and asset inventory

　　Troubleshoot end user issues: Provide root-cause analysis on various web and mobile applications; handle escalated tickets relating to server/network related issues

　　Provide guidance to Tier 1 support and team members

　　Understand concepts related to networks, servers, PCs, databases, proprietary systems, etc. Requirements - It is preferred for applicants to have a combination of superior customer service skills and technical aptitude

　　Must be able to work independently with minimal supervision

　　Comprehensive knowledge of MS Windows 10

　　It is preferred for applicants to have technical skills to serve as escalation point for handling incidents and service requests related to application, operating system and other service related problemsExcellent written/verbal communication and organizational skills

　　Possess qualifications to analyze complex business problems, propose effective solutions and understand and apply business vision and direction

　　Background in one or more programming or scripting language

　　Ability to handle multiple tasks to prioritize needs and expedite tasks upon request

　　3+ years' of experience supporting desktop/server operating systems and technologies such as Active Directory, DNS, Exchange and VMware

　　This position will be best given to a person with ITIL certificationActive problem-solver who listens for customer cues and actively resolves problems with grace and integrity Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .