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Help Desk Analyst I
Help Desk Analyst I-January 2024
Bedford
Jan 17, 2026
About Help Desk Analyst I

  Description

  This on-site position in Bedford MA, requires US Citizenship and the ability to obtain a DoD Security Clearance.

  Description:

  The Information Technology Support Specialist is responsible for the hands-on support of all IT systems. Specific duties will include, but not be limited to, IT support, administration, and management of end-user devices, servers and accounts. This position will help ensure continuous availability of both Windows and Linux environments, telecommunications, email, etc.

  Requirements

  Required Skills and Education:

  2+ years’ hands on experience supporting end-users in small to mid-size organization.

  Prior experience in active directory, including but not limited to client-server communications, exchange environments and policy-based security.

  1+ years’ supporting virtual machines in VMware or Hyper-V environment.

  Ability to document processes, recommend process changes, update and create end-user knowledge-based documentation.

  Solid understanding of Microsoft technologies, including but not limited to Microsoft Windows 10, Office and server-based operating systems.

  VOIP experience a plus.

  Effective interpersonal, communications, and collaboration skills in a diverse company culture.

  Team-oriented, willingness to learn, willingness to teach.

  Willingness to become an SME (Subject Matter Expert) in areas of technology.

  CompTIA Security+, MCP and CISSP desired, as are other industry certifications.

  DoD sector experience beneficial.

  Experience in an ISSO role a plus.

  NIST/CMMC compliance experience beneficial.

  Bachelor’s degree in computer science, information systems or related disciplines (advanced degrees preferred)

  Technology Doesn't Change the World, People Do.®

  Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

  Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

  All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

  © 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .

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