Description

　　If you want to work as a Help Desk Analyst in an innovative and fast-paced environment, Robert Half might have the job for you. We have a great opportunity for a creative with a talent for solving both routine and unique problems. Candidates who can support local and field users in a highly visible role that has a positive impact on both the department and the company will be a good fit for this position. This Help Desk Analyst role is based in the Scranton, Pennsylvania area and is a long-term contract / temporary to hire opportunity.

　　Responsibilities:

　　Independently investigate and implement solutions to technical issues

　　Diagnose recurring technical issues and implement solutions to address the root of the problems

　　Help and follow up on technical help tickets submitted via phone, email, and walk-ups

　　Deliver IT support for operating systems, productivity software, and a variety of other applications used internally

　　Requirements

　　Background in installing and configuring operating systems, networked and local printers, and business applications

　　Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity

　　Prior experience with IT support ticketing systems

　　LAN (local area networks) experience preferred

　　Active Directory experience desired

　　Experience with Basic Troubleshooting

　　Knowledge of Microsoft Office 365

　　Deep understanding of Windows OS

　　Working knowledge of user administration and bug fixing in a client server environment

　　Comprehension of basic networking concepts

　　Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .