Description If you want to work as a Help Desk Analyst in an innovative and fast-paced work environment at a company in the Chemicals Manufacturing industry, Robert Half might have the job for you. This is a great job for a creative with a talent for solving both routine and unique problems. You will thrive in this position if you can support local and field users with a highly visible role that has a positive impact on both the department and the company. Located in Morris Plains, New Jersey, the Help Desk Analyst opportunity is a long-term contract / contract to permanent role.

　　Your responsibilities in this role

　　Independently investigate and implement solutions to technical issues

　　Diagnose recurring technical issues and implement solutions to address the root of the problems

　　Correspond and follow up on technical help tickets submitted via phone, email, and walk-ups

　　Contribute IT support for productivity software, operating systems, and a variety of other applications used internally Requirements - Ability to recognize, evaluate, and resolve problems effectively

　　Basic networking concepts

　　Comprehensive knowledge of Communication Skills

　　Creative Problem Solving experience preferred

　　Proficiency in customer service

　　User administration and bug fixing in a client-server environment

　　Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications

　　Prior experience with IT support ticketing systems

　　1+ years of prior experience Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .