Description If an innovative and fast-paced work environment sounds like your cup of tea, Robert Half might have the Help Desk Analyst job for you. If you're a creative with a talent for solving both routine and unique problems, you might be right for this job. You will thrive in this position if you can support local and field users with a highly visible role that has a positive impact on both the department and the company. Located in New York, New York, the Help Desk Analyst opportunity is a long-term contract / temporary role.

　　Key responsibilities

　　Spot recurring technical issues and deploy solutions to address the root of the problems

　　Contribute IT support for productivity software, operating systems, and a variety of other applications used internally

　　Independently investigate and implement solutions to technical issues

　　Provide service on technical help tickets submitted via phone, email, and walk-ups Requirements - Creative problem solver who anticipates risks and opportunities and maintains a vision for continuous improvement

　　Background in installing and configuring operating systems, networked and local printers, and business applications

　　Earlier work involving Windows OS

　　Comprehensive knowledge of training

　　Adobe InDesign experience preferred

　　Troubleshoot experience preferred

　　Demonstrated knowledge of Active Directory

　　Good understanding of Adobe Illustrator

　　Onboarding experience highly desired

　　Comprehension of agreements

　　General familiarity with Deskside Support

　　Computer Hardware experience desired

　　Prior experience with application development

　　Practical knowledge of Cloud Technologies

　　Phone Presenc experience

　　Proficiency in Salary Structures

　　Previous experience working with Adobe Creative Cloud

　　Photoshop experience highly valued

　　Voice experience highly desired

　　Adeptness in Call Center Customer Service

　　Background working with Customer Support

　　Hands-on experience with Onsite

　　Foundational knowledge in PC OS

　　Experience with Desktop Hardware

　　Workstation Support experience required

　　Printing experience highly preferred

　　Expertise in Peripheral Equipment

　　IT support ticketing system experience highly valued

　　Background in user administration and bug fixing in a client server environment

　　Understanding of basic networking concepts Technology Doesn't Change the World, People Do.®

　　Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

　　Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

　　All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

　　© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .