Position: Healthcare Customer Support Specialist

　　Location: Tempe, AZ

　　Pay rate: $19.25/hour

　　Description:

　　Managing phone and message inquiries from our patients and those involved in their care as they navigate a complex healthcare system including but not limited to needs tied to insurance, billing inquiries, and appointment management

　　Comfortable navigating or learning all things healthcare, including but not limited to medical records, authorizations, referrals, and coordinating care among our members’ care partners like pharmacies, testing laboratories, specialists, and insurance

　　Collaborate with providers and other operations team members to complete urgent tasks

　　Use impeccable C-I-CARE (a framework containing the key elements of a great interaction and effective communication that we use with patients and each other) in all patient interactions and ensure a positive virtual (phone, messaging or in-system interaction) experience

　　Leverage problem-solving skills and our The Medical Performance System (TOPS) and standard work to guide work, as well as support continual process improvement efforts

　　Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life, in order to interact with team members and patients and complete daily work

　　Contribute to team development through rounding, attending team huddles, participating in team problem solving, supporting in-office providers with ad hoc asks, etc.

　　Hours:

　　We are open 24x7 but are currently only hiring for shifts between 4:30am - 9pm since the overnight team is a special cross trained team.

　　Seeking someone with open availability to work weekdays and weekends. Shifts could be Mon-Fri, Tues-Sat, or Sun-Thurs.

　　Everyone MUST be able to do training Monday – Friday 8:00am – 5:00pm for 4 full weeks.

　　Additional Skills & Qualifications:

　　At least 2 years of experience in call center customer roles OR patient facing healthcare service roles

　　Experience thriving in an environment with high-volume calls is a plus

　　Strong written and verbal communication skills, including impeccable phones manner

　　Strong multitasking skills with proficiency in computers and phones while navigating multiple software systems simultaneously

　　Familiarity with tools such as RingCentral, Slack, G-suite, Zoom are a plus

　　Perks:

　　Brand new location in Tempe

　　Paid sabbatical after 5 and 10 years

　　Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues

　　Competitive Medical, Dental and Vision plans

　　Free memberships for yourself, your friends and family

　　Pre-Tax commuter benefits

　　PTO cash outs - Option to cash out up to 40 accrued hours per year

　　401k matching

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.