Health Unit Coordinator, Clinic Category Customer Service/Support Job Locations US-MN-Mankato Type Full-Time About Us We are a psychiatric healthcare system, dedicated to providing mental healthcare for all, with seven locations in the Minneapolis/St. Paul metro area, and two additional sites located in Rochester and Mankato. With a robust benefits package, career advancement opportunities, and great workplace culture, we value our employees and the work they do each day for our patients and families. Our services span the full continuum of care for patients, with a variety of roles and opportunities for job-seekers looking for more than a job, but a place where you can grow in your career. Responsibilities The Clinic Health Unit Coordinator serves as a resource for clinic staff, patients, and visitors by assisting with care coordination, providing information, and securing assistance. The Health Unit Coordinator is expected to provide exceptional customer service. This is done in a manner that reflects our mission, vision, and values. Responsibilities and Accountabilities: Performs coordinating functions accurately and efficiently Assists staff with morning arrival check-in and departure Unit and patient needs are prioritized and implemented according to PrairieCare policies, procedures, and standards Interpersonal communication is courteous, responsive, and timely Processes patient admission, transfer, and discharge efficiently and documents in EHR Provides clerical support to the clinic including scanning, labeling, timesheets Demonstrates customer service approach in care and interactions with others Participates in quality improvement activities to evaluate and improve systems and processes that support patient care Assists site director with code drills Orders monthly supplies Maintain patient confidentiality Qualifications Requires a high school diploma. A Health Unit Coordinator/Medical Secretary Certificate or Health Unit Coordinator/Medical Secretary two-year degree is preferred. One year work experience in Health Unit Coordinator or Medical Secretary Position preferred. Strong communication and telephone skills Ability to prioritize and organize tasks in fast paced environment Computer and clerical skills Ability to establish effective relationships with health care team members Strong customer service skills PrairieCare is a psychiatric healthcare system experiencing rapid growth in the Twin Cities and southern Minnesota. With multiple sites across the metro, including locations in Rochester and Mankato, PrairieCare has quickly grown to become one of Minnesota's largest providers of mental health services to children, adolescents, adults, and their families. PrairieCare does not discriminate against any person based on race, color, national origin, disability, or age in admissions, treatment, or participation in its programs, services, activities, or employment. PrairieCare is an Affirmative Action Employer/Equal Opportunity Employer supporting Veterans, Disabled, and other protected individuals and is committed to a diverse workforce. PrairieCare is committed to ensuring equal employment opportunity, including providing reasonable accommodations to individuals with a disability. Applicants with a physical or mental disability who require a reasonable accommodation for any part of the application or hiring process please email [email protected] for assistance. Offers of employment from PrairieCare are conditional and contingent upon successful clearance of all background studies PrairieCare does not discriminate against any person on the basis of race, color, national origin, disability or age in admissions, treatment or participation in its programs, services, adolescents and their families. PrairieCare is an Affirmative Action Employer/Equal Opportunity Employer Offers of employment from PrairieCare are conditional and contingent upon successful clearance of all background studies.