Join Cleveland Clinic's Lutheran Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. Located near downtown Cleveland, you will enjoy its wide variety of shopping and dining, proximity to sporting events, and the option of walking or biking to work. While enjoying the perks of being in the heart of Cleveland, you will also work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.Caregivers in Lutheran Hospital's Emergency Department provide care to all patient populations, ranging from infants to geriatrics, and ensure that each patient's visit is as comfortable and stress-free as possible. As a Health Unit Coordinator, you will be responsible for providing a high level of customer service to patients, families, visitors, and other caregivers to promote and support positive patient experiences. Your primary duties will include, but are not limited to:* Performing administrative and clerical duties.* Maintaining communication with patients, families, and other caregivers.* Conducting patient orientation and ensuring patients' needs are met.* Assisting with patient admissions, transfers, and discharges.The ideal future caregiver is someone who:* Demonstrates a strong work ethic.* Thrives in a team environment.* Can critically think and problem solve for patients' best interests.* Can multitask while paying attention to details and staying organized.At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.Hiring RequirementsJob Details

　　Job ProfileJob Profile

　　B12012 - Health Unit Coordinator

　　Job Families for Job ProfilesJob Families for Job Profiles

　　Nursing Support

　　Worker Sub-TypeWorker Sub-Type

　　Regular PRN

　　Worker TypeWorker Type

　　Employee

　　Time TypeTime Type

　　Part time

　　Compensation GradeCompensation Grade

　　Clinical Support I

　　Primary LocationPrimary Location

　　Lutheran Hospital

　　Primary Job Posting LocationPrimary Job Posting Location

　　Lutheran Hospital

　　Additional LocationsAdditional Locations(empty)

　　Additional Job Posting LocationsAdditional Job Posting Locations(empty)

　　Scheduled Weekly HoursScheduled Weekly Hours0

　　Work ShiftWork Shift(empty)

　　Recruiting Start DateRecruiting Start Date10/11/2023

　　Target Hire DateTarget Hire Date10/18/2023

　　Target End DateTarget End Date(empty)

　　Additional Information

　　Union Membership from Job ProfileUnion Membership from Job Profile(empty)

　　Allowed Unions from Job ProfileAllowed Unions from Job Profile(empty)

　　Job DescriptionJob Description Responsibilities:

　　Conducts an in-person greeting, welcome and orientation to the unit for newly admitted and transferred patients.

　　Responds to patient call lights in a manner that expedites appropriate follow through.

　　Makes rounds on patients throughout their hospital stay.

　　Communicates and facilitates communication with patients, families, other departments and health care team members regarding patient care.

　　Assists with processing patient admissions, transfers and discharges.

　　Provides concierge service to assist patients and families with way finding and directs them to available resources.

　　Assembles and maintains patient medical records and other documents related to patient care.

　　Assists with unit clerical functions.

　　Assists in trouble-shooting equipment failures such as call system, portable phones, WOWs and other unit devices.

　　Other duties as assigned. Education:

　　High School Diploma or GED required.

　　College degree preferred. Certifications:

　　None required. Complexity of Work:

　　Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.

　　Must be able to work in a stressful environment and take appropriate action. Work Experience:

　　Minimum 1 year experience in a customer service-related role.

　　Prior job experience with typing or computer training or equivalent coursework.

　　Microsoft Office experience preferred Physical Requirements:

　　Requires full range of motion, manual and finger dexterity and eye-hand coordination.

　　Requires frequent data entry, standing and walking for extensive periods of time.

　　Requires normal or corrected speech, hearing and vision.

　　Requires some exposure to communicable disease or body fluids. Personal Protective Equipment:

　　Follows standard precautions using personal protective equipment as required.

　　Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

　　Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities