Reference #: 2024-53912Patients and Physicians relyon our diagnostic testing, information, and services to help them make better healthcare decisions. These are often serious decisions with far-reachingconsequences and require sensitivity, tact, and a clear dedication to service.It's about providing clarity and hope.

　　As a Health Plan Account Manager, you will work for the world leader in the industry, with a career where you can expand your skills and knowledge. You'll have a role where you can act with professionalism, you can inspire colleagues, and you can care about the work we do and the people we serve.

　　The Health Plan Account Manager will assist with the retainment and growth of a book of business by managing day to day service requirements within the designated health plan customer segment and/or region.

　　This position is remote but requires residency in the Northeast.

　　Manage the day-to-day service requirements for each client.Retention of the business through service excellenceMaintains the key operational relationships at the clientContributes to the RFP and contracting processes.Upsells new product offerings and expansions, such as Anchor Tests, Wellness products or IT applications.Develops key organizational links to people and functions who can help resolve client problems.Collaborate with HP Account Executive partners to ensurealignment on priority service issues.Develops financial analysis of denial recovery, contract performance and billing-related opportunities.Coordinate medical engagement and policy reviews.Coordinate with IT on eligibility and data agreements.Coordinate with Commercial reps and marketing.

　　Required WorkExperience:3 years+ healthcare experience, including problem resolution, service management, relationship management

　　Preferred Work Experience:Experience working with or supporting payors is preferred.

　　Skills:Problem resolutionContract complianceCustomer serviceExcel, AccessBilling systemsPayor/industry expertiseTeam-orientationEducationBachelor's Degree(Required)

　　Quest Diagnostics is an Equal Opportunity Employer: Women / Minorities / Veterans /  Disabled / Sexual Orientation / Gender Identity.