Overview

　　Terros Health is pleased to share an exciting and rewarding opportunity for a Health Information Liaison w orking at our Central Avenue location . Reporting to the Director of Informatics, the ideal individual is flexible, compassionate and professional. The Health Information Liaison will be responsible for assisting with the overall support of the Electronic Health Record system. To be successful in this role you must be accountable, reliable, hard-working, technically savvy, detail oriented and a quick learner. This position requires strong customer service, communication, trouble shooting, analytical and deductive reasoning skills. This position will serve as the main point of contact with end users as well as internal and external technical resources for issue resolution and/or new development projects. This is a hybrid remote and in-person position

　　We are a healthcare company focused on the whole person, providing primary care and specializing in mental health and substance use treatment for the last 50 years.

　　We help people live their lives in recovery and we save lives every day.

　　Terros Health is a healthcare organization of caring people, guided by our core values of integrity, compassion and empowerment. For more than four decades, the heart of everything we do is inspiring change for life. We help people manage addiction and mental illness, provide primary medical care, restore families, support our veterans, and connect individuals to the care they need.

　　Recently awarded among Arizona’s Most Admired Companies in 2022 by AZ Big Media

　　Responsibilities

　　Terros Health (http://www.terroshealth.org) is hiring a Health Information Liaison at our Central Avenue location in Phoenix, AZ.

　　This is a hybrid remote and in-person position (Arizona Only)

　　Full-Time, Employed

　　Flexibility to work between the hours of 7am - 7pm

　　May Have to Work an Occasional Weekend!!!

　　Nextgen EHR Experience Preferred

　　Full Benefits, Including 401K and Generous PTO/PST (4+ weeks)

　　Health Information Liaison Duties Include:

　　+ + Oversee daily management and completion of service and support requests, including but not limited to providing support to end users, troubleshooting issues, identifying training opportunities, and coordinating with team and other stakeholders for issue resolution.

　　Identifies, troubleshoots, documents, and informs EHR system functionality problems/issues, tips and shortcuts.

　　Evaluates, identifies, and recommends alternative solutions while awaiting full issue resolution.

　　Coordinates with vendor to resolve software issues and implement software enhancements, while managing the EHR vendor relationship. Attend Users Group meetings, and meet with EHR vendor to review progress of programming requests, communicating issues, etc.

　　Act as main contact for EHR application ensuring communication occurs appropriately with enough distribution to affected staff for issues and updates

　　Provides effective communication regarding issues, objectives, initiatives, compliance, and performance to appropriate management.

　　Meet with key staff to coordinate and recommend proposed solutions to systems problems. Outline solutions to meet the users’ needs, create mock-up designs and processing steps, prepare specifications, flow charts, and/or process diagrams for clarification purposes.

　　Manage EHR application updates. Work with vendor during and following implementation to eliminate errors. Run tests, diagnose problems, verify solutions, and ensure system requirements have been met

　　Lead special projects as assigned. Manage the scope of work, objectives, and other project activities of assigned projects.

　　Starting Pay $18/hr

　　Benefits & Wellness:

　　Multiple medical plans - including a no premium plan for employees and their families

　　Multiple dental plans - including orthodontia

　　Financial well-being - 401(k) with a company match, interest free medical line of credit, financial education, planning, and support

　　4 Weeks of paid time off in the first year

　　Wellness program

　　Child Care Support Program

　　Pet Insurance

　　Group life and disability insurance

　　Employee Assistance Program for the Whole Family

　　Personal and family mental and physical health access

　　Professional growth & development - including scholarships, clinical supervision, and CEUs

　　Employee perks and discounts

　　Gym memberships

　　Tuition at GCU and University of Phoenix

　　Car rentals

　　Bilingual pay differential

　　Qualifications

　　2+ years’ customer service experience in a technical environment

　　Minimum of High School diploma or equivalent; AA or Bachelor degree preferred

　　Excellent customer service skills, analytical and troubleshooting skills

　　Ability to resourcefully troubleshoot software related issues

　　Ability to quickly learn new computer programs or features, identify and analyze problems and recommend solutions

　　Ability to work well independently with little need for supervision

　　Nextgen EHR experience preferred

　　This role is a non-driving position. This position is performed at one location and does not require travel to various Terros Health centers. May be 18 years of age and with less than two years’ driving experience or no driving experience

　　Must have a valid Arizona Fingerprint Clearance card or apply for an Arizona fingerprint clearance card (Level 1) within 7 working days of assuming role

　　Must pass a TB Test

　　Physical demands of this position are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Job LocationsUS-AZ-Phoenix

　　Job ID 2024-9065

　　of Openings 1Category Administrative/Clerical

　　Program Administrative

　　Weekly Hours 40