Honor Community Health is a 501c Federally Qualified Health Center. Our mission is to provide for the health and wellness needs of the underserved of Oakland County through the provision of comprehensive, integrated primary, behavioral health, and dental care. We see all populations regardless of their ability to pay. Honor Community Health is a rapidly growing organization co-located within 20 locations. Our team is passionate about serving the people of Oakland County.

　　 *NOTE: All employees are required to receive the COVID-19 Vaccine.

　　POSITION SUMMARY:

　　Under the supervision of the Chief Information Officer, the full-time, exempt Electronic Health Record (EHR) Administrator I is responsible for ensuring that the EHR and interfacing data systems utilized by Honor Community Health (HCH) are well maintained, operate reliably, and provide accurate data required for grant, regulatory, billing, state, and federal requirements.

　　Essential Functions:

　　Administration

　　Assists in the collection, analysis, and reporting of EHR and EHR interfacing system data.

　　Works with the EHR Administrator II and HCH leadership on grant requirement data gathering and definitions.

　　Ensures that electronic systems capture data in an effective and useful manner.

　　Provides technical support related to the EHR and interfacing data systems within the organization, as needed.

　　Supports healthcare employees by providing technical support, troubleshooting, and identifying opportunities for clinical information system improvement.

　　Creates and maintains clinician profiles, login credentials, and system access.

　　Assists with resolving issues involving data integrity and completion.

　　Assists in system configuration.

　　Serves as support for the NextGen Success Administrator.

　　Provides assistance to the NextGen Learning Community Administrator.

　　Responsible for the configuration and maintenance of Back Office Business Processor (BBP)

　　Assists with developing and revising HCH policies pertaining to the EHR.

　　Applications

　　Supports the Azara Administrator, EHR Administrator II, with creating and maintaining clinician profiles, login credentials, and system access.

　　Assists the Uber Health Administrator, EHR Administrator II, with login credentials and system access.  

　　Serves as backup administrator for the BroadSoft Workflow for EHR Administrator II.

　　Supports St. Joes Epic Administrator, EHR Administrator II, with login credentials and system access.

　　Assists the CareMessage Administrator, EHR Administrator II, with login credentials and system access.

　　Supports the MiBridges Administrator, EHR Administrator II, with login credentials and system access.

　　EHR Administrator I monitor Help Desk Tickets for internal applications, addresses and resolves issues in a timely manner.

　　Troubleshoot issues and work with internal staff to resolve issues.

　　Coordinates fixes with external vendors and provides resolution to internal staff.

　　Coordinates training opportunities with EHR trainer for staff.

　　Supports curriculum updates, go-live initiatives and I.T. helpline activities when needed.       

　　Work with external venders to update applications as needed.

　　Support staff through the updates

　　Troubleshoot issues and work with venders to resolve issues.

　　Data Strategy

　　Supports functions of the organizational data architect for non-financial data.

　　Assists the UDS Administrator.

　　Collects and analyzes data and develops reports to assist individuals and committees in quality improvement and utilization management processes.

　　Provides team resources for data support for grant reporting.

　　Serves as backup for SQL and SSRS reporting within NextGen.

　　Enhancement

　　Assist in assessing, developing, and implementing custom templates and workflows.

　　Assists in the transition of manual workflows that can be streamlined via other software applications or automated processes.

　　Ensures that workflows and templates capture critical fields of data to satisfy quality, grant, and value-based measures (i.e., Uniform Data System (UDS), Meaningful Use (MU), and Patient-Centered Medical Home (PCMH)).

　　Works with individuals within the organization to establish and continually improve workflows related to the EHR, and collection of billing and reporting data.

　　Works with staff to collect data for successful submission and payment of performance measures. Assists in compliance with budgetary and program requirements through the effective use of the EHR.

　　Assists with coordinating and/or performing medical record audits in the EHR, and based on the review, develops, and implements additional training.

　　Monitors and provides recommendations regarding quality improvement and utilization management processes.

　　Shares in the management of third-party interface systems (Quest, HIE, NextGenShare, etc.).

　　Coordinate building custom reports and ensure mapping validation.

　　Provide team support for new applications and enhancement projects.

　　Supports the team in the identification of new system enhancements and technical opportunities.

　　Serve in support for the Michigan Quality Improvement Network (MQIN) Health Center Controlled Network (HCCN) administrator.

　　Assist in the maintenance and optimization of Health Information Exchange (HIE).

　　Has the ability to understand healthcare software and explain technical concepts to non-technical professionals.

　　Performs other duties as assigned. During a public health emergency, the employee may be required to perform duties like, but not limited to, those in the job description.

　　What are we looking for?

　　Associates degree or 2+ years in equivalent work experience required. I.T.-related certifications will be accepted in lieu of an associate degree.

　　A minimum of 1 year of healthcare experience and 6 months of experience using an electronic health record system is required. Experience with NextGen preferred.

　　Experience in computer operating systems, word processing, spreadsheet application, data entry and reporting required.

　　Ability to modify processes to improve deliverables. 

　　Must adhere to HCH standards regarding HIPAA and other privacy issues.

　　Respects diversity by interacting with others in a respectful and cooperative manner. 

　　Keeps employees well-informed about upcoming training and related activities.

　　Monitors internal and external resources to determine if additional information is required for staff to perform tasks.

　　Informs staff when changes within the EHR occur that affect them, and distributes updated information or develops training, when necessary.

　　Provides information to peers and leadership in a timely manner to maintain cooperative relationships among staff.

　　Provides support and encouragement during professional development opportunities, and models confidence that staff will be able to learn to navigate the EHR effectively.

　　Why work for Honor?

　　Competitive Wages

　　401k with company match

　　Medical, Dental and Vision insurance

　　Employer Paid Life Insurance

　　Employer Paid Short-Term and Long-Term Disability Insurance

　　4-6 Weeks Paid Time Off for Full-Time Employees

　　Paid Time off for Part-Time Employees

　　Paid Diversity Day and Holidays

　　Paid Bereavement Leave

　　Parental Leave

　　LifeMart Discount Program for all employees

　　Continuing Medical Education (CME) Allowance for Clinicians

　　Free Malpractice Insurance

　　License Reimbursement

　　Free Enhanced Employee Assistance Program

　　Public Service Loan Forgiveness to all Full-Time Employees

　　National Health Service Corp (NHSC) for licensed health care providers and offers up to $50,000 toward student loans

　　Why work for Honor?

　　Honor is a patient directed and community driven Federally Qualified Health Center.

　　We ensure that patients come first by providing enabling services to assist patients with specific barriers to care such as transportation, translation, food security, and other social services.

　　Our staff is passionate about providing all members of the community with access to quality health care regardless of their situation.

　　COVID-19 Precautions:

　　Virtual Prescreening Interview ProcessPlease note the selected candidate will be required to submit to a criminal record check and reference check.

　　Our Commitment to Diversity, Equity and Inclusion

　　The diversity of our people and patients is one of our greatest strengths, and inclusive workplace enables us to embrace that diversity to deliver the best services to our employee and patients. Honor Community Health is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

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