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Head of Middle Office
Head of Middle Office-March 2024
Los Angeles
Mar 30, 2026
About Head of Middle Office

  ABOUT THE ORGANIZATION

  SMBC MANUBANK was formed by a group of banking entrepreneurs in June 1962. Our scope is to serve the specialized needs of California middle-market businesses, manufacturers, wholesalers, distributors, importers, exporters, and service companies, including small businesses and professionals.

  The anticipated salary range for this role is between $193,000.00 and $214,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.

  Our mission is to be "the bank of choice" for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a core of highly skilled and seasoned bankers.

  To achieve our mission to be the 'bank of choice' for middle market and professional services companies, we are focused on our vision to be the premier California regional business bank that can provide the sophistication and expertise of a larger institution with the personal 'high touch' services of a smaller bank.

  Specialties:

  Commercial Loans and Lines of Credit, Asset-Based Financing, SBA Loans, and Specialized Financing, Real Estate Loans, Cash Management Services, International Services

  SUMMARY

  Reporting to the Head of Commercial Underwriting, the Head of Middle Office will be responsible for strategic direction and leadership to drive the implementation of the Middle Office team. The Middle Office function will provide support to the lending and deposit verticals, including, but not limited to KYC, loan closing, portfolio reporting, tickler maintenance, etc.

  The Middle Office will centralize administrative roles within the business units to create efficiencies and process control.

  PRINCIPAL RESPONSIBILITIES

  The Head of the Middle Officer will oversee a team of responsible for:

  Supporting the front-line unit to prepare/securely store closing documentation, agreements, reporting and finalize KYC with operations.

  Customer/Deal/Facility documentation management as per regulatory requirements.

  Uploading deal content (approvals, documentation, KYC, etc. to [SharePoint] credit file)

  Streamline L2 QA and controls monitoring.

  Prospect Onboarding: Review KYC data against supporting documents to validate Customer Information Program (“CIP”) requirements and confirm supporting document requirement adheres to AML Compliance policies.

  Periodic Reviews: Update reference data not sourced from an upstream system and ensure completion of periodic reviews in accordance with MB’s refresh program and regulatory obligations.

  Enhanced Due Diligence: Review EDD packages submitted by the business line for completeness and accuracy prior to AML Compliance

  Construction draw management of CREF construction loan advances and monitoring against plan

  Collateral management including a) filing of UCC’s and promissory note storage, b) borrowing base certificates, and c) insurance certificates.

  Makes recommendations to senior leadership on process improvements and new initiatives for growth, including collaboration with SMBC.

  Tracks Internal reports and recommends improvements to sales support materials based on findings and feedback.

  Participates in change management / transformation programs, including strategic alignment, execution, evaluation, and sustainability of initiatives.

  Maintains current client information on Bank system/files to ensure client history is accurate and complete.

  Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.

  QUALIFICATIONS & EXPERIENCE

  Bachelor's degree or equivalent

  15+ years experience in banking or financial services

  10+ years experience in a middle office functions

  10+ years experience leading teams through transformation and implementations

  5+ years experience carrying out in compliance with local, state, and federal regulations and laws governing business operations and working with senior management to ensure proper knowledge of all relative compliance topics

  LEADERSHIP & MANAGEMENT

  Leadership skills: this person needs to be able to manage and facilitate the future growth of a multi-location and increasingly digital organization.

  The candidate will have a broad base of experience including operational and compliance.

  The candidate will have experience across the full suite of commercial and business banking products.

  The candidate will be a change agent dedicated to digital transformation.

  Strong credit background: the ideal candidate will have experience with a national or well-regarded regional or community lender and demonstrated credit skills.

  Business / Management skills: The qualified candidate will display strategic vision, analysis and problem solving. Their business and financial acumen will be apparent through execution.

  Depth and Breadth of Commercial (Lending) and Business Banking: This person must have the ability to evaluate opportunities across different loan types while understanding the associated risks. They will provide direction, continuity and stability while simultaneously achieving progress in new markets, geographies, and businesses. Familiarity with the Los Angeles metro banking market is an added plus.

  EOE STATEMENT

  We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

  CCPA DISCLOSURE

  Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.manufacturersbank.com/CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.

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