SUMMARY

　　Primary responsibilities include providing support to the HCEC Director and HCEC team through overseeing of all initial client triages, advising clients on benefits programs and application processes, gather requirements for applications and assigning of cases to assessment specialist staff. Responsibilities include supervising HCEC Intake Specialists, I&R. Specialist. Responsible for weekly case review, determine file closure and processing RAFT appeals. Ensure HCEC compliance with E2E/HAPPY data requirements for provision of all homelessness prevention grants.

　　Why Work for SMOC?

　　Flexible schedule, work/life balance and a 35-hour work week.

　　Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

　　Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.

　　Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.

　　Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer

　　EyeMed Vision Insurance

　　403(B) Retirement Plan with a company match on day one.

　　Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.

　　Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

　　PRIMARY RESPONSIBILITIES

　　Recruit, manage, develop and evaluate staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with company policy.

　　Supervise and support Intake Specialists and Information & Referral Specialist with front door referrals, either in · person, by phone and/or by email.

　　Manage, develop and evaluate intake staff by providing timely mentoring, training and performance management. Complete required paperwork in accordance with company policy.

　　Oversee HCEC front desk operations; perform triage with walk-in clients to provide I&R problem solving, as well as to determine eligibility for homelessness prevention grants.

　　Responsible for assigning cases and managing Intake Specialist team; maintaining expected EOHLC’s processing time.

　　Provide ongoing support to Intake Specialists to ensure completion of files, compliance to programs’ rules and guidance and file submission;

　　Work collaboratively with Intake Specialists and I&R Specialist to streamline the volume of new applicants, organize documents received and assign new cases to the appropriate program.

　　Work collaboratively with RAFT Assessment Manager to ensure completion of pending files, compliance to programs’ rules and guidance, and file submission within expected timeline.

　　Maintain internal tracking sheets for client triaging and assignment of cases for homelessness prevention grants such as FEMA, RAFT, etc.

　　Lead Intake Specialist huddles

　　Run and submit HCEC reports, which includes: Daily Dashboard, Weekly COVID, Monthly/Quarterly HCEC Data reports.

　　Coach HCEC Intake team on client and landlord disputes, providing support on de-escalating situations as well as negotiations.

　　Continuously work towards improving existing processes and protocols, division of labor, ensure compliance and data collection for HAPPY, CMS and CSBG.

　　Work collaboratively with internal departments to connect clients to additional resources and share program updates with other management staff.

　　Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.

　　Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.

　　Other duties as assigned.

　　KNOWLEDGE AND SKILL REQUIREMENTS

　　Bachelor’s Degree; Associate’s degree with three years of direct-care/social service experience; or five years of direct-care/social service experience.

　　Strong attention to detail.

　　Experience in providing training or presentations.

　　Experience in conflict resolution.

　　Strong oral and written communication skills in English; bilingual in either Spanish or Portuguese strongly preferred

　　Working knowledge of Microsoft Office applications, Internet search, and E-mail.

　　Minimum of one year experience working in an HCEC, or other I&R program, or processing files for homelessness prevention grants.

　　Experience providing services to low-income consumers.

　　ORGANIZATIONAL RELATIONSHIP

　　Directly reports to HCEC Program Director.

　　Direct reports of this position are Intake Specialist, I&R Specialist, Intake Temp Staff

　　PHYSICAL REQUIREMENTS

　　Ability to lift a maximum of 25 lbs.

　　Ability to drive

　　WORKING CONDITIONS

　　As part of the responsibilities of this position, the Housing Consumer Education Center Intake Supervisor will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

　　We are an equal opportunity employer committed to diversity in the workplace.