Guest Services Supervisor

　　Sun Retreats Lancaster County (LIW)

　　Narvon, PA, US

　　Regular

　　Full Time

　　Are you a customer service professional looking for a dynamic and growing organization that will both challenge and reward you? Join our team at Sun RV Resorts and embark on an exciting new opportunity! We are looking for aGuest Services Supervisorto manage the front desk operations for one of our resorts. You will supervise and assist the team that serves as the face of the resort as you interact with current and prospective guests and residents who come to the office with questions and concerns. Apply online today and take your first steps down a rewarding new career path!

　　OVERVIEW

　　The Guest Services Supervisor oversees the front office activities, including handling routine office work and administrative responsibilities of the resort. They are also responsible for supervising individual guest services team members.

　　JOB DUTIES

　　Coordinates team member selection, training, schedule, and development of Guest Services Coordinators and ensures all team members comply with appropriate policies and procedures.

　　Organizes and prioritizes work schedules of front desk team to ensure adequate coverage is available at all times.

　　Ensures guests and residents receive the highest levels of service consistent with Sun’s customer service philosophy.

　　Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees while ensuring to adhere to cash handling policies; records in the proper accounts and issues receipts.

　　Performs general administrative such as answering phones, typing, copying, faxing, filing, and other duties as assigned.

　　Reviews and codes invoices and statements for manager approval.

　　Maintains the petty cash fund, ensuring to record expenditure in the proper accounts.

　　Handles and resolves resident and guest complaints, inquiries and issues in a timely and professional manner; fields resort comments, suggestions and complaints.

　　Makes collection calls for site rental payments as directed. Submits bad debt files to collections.

　　Completes and maintains resort records, reports, and files in accordance with the Operations Manual.

　　Ensures office supplies are sufficiently stocked and prepared supply orders as needed.

　　Other duties as assigned.

　　REQUIREMENTS

　　High School Diploma or GED

　　Minimum of 2 years administrative experience

　　Previous supervisory experience

　　Strong customer service skills

　　Excellent verbal and written communication skills

　　Demonstrated leadership abilities

　　Good problem-solving skills

　　Professional appearance

　　Excellent organization skills

　　Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely manner

　　Previous experience using Yardi and/or Vestivo software,a plus

　　Prior RV Resort office experience,a plus

　　REWARDING BENEFITS

　　At Sun Outdoors, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

　　Comprehensive Medical and Prescription coverage with multiple plan designs so you can choose the plan that best meets the needs of you and your family

　　Comprehensive Dental Plan

　　Vision Plan

　　Voluntary Health and Dependent Care Reimbursement Accounts

　　Life and Accidental Death and Dismemberment Insurance

　　Short and Long-Term Disability Coverage

　　401(k) Plan with Sun matching contribution

　　Get paid daily with DailyPay (https://careers.suncommunities.com/SunOutdoors/content/Benefits-and-Perks/?locale=en_US#daily-pay)

　　Paid Parental Leave

　　Employee Assistance Program

　　Identity Theft Insurance

　　Legal Assistance Plan

　　Pet Insurance

　　Tuition Reimbursement program providing financial support to team members who further their formal education

　　Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation

　　Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more

　　Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

　　Job Reference: 129095

　　ACCESSIBILITY ASSISTANCEIf you are an individual with a disability and need assistance completing an online application, please contact us at (844) SUN-4343. Alternatively, an email may be sent to [email protected]. "Applicant Accommodation" should be included in the subject line of the email.

　　Please note that this phone number and email address are only for those individuals who would like to request an accommodation to apply for a job.

　　California Team Member Privacy Notice