Additional Information Pay: $24.25-$26.95/hour

　　Job Number 24012359

　　Job Category Rooms & Guest Services Operations

　　Location The Ritz-Carlton Los Angeles, 900 W Olympic Blvd, Los Angeles, California, United States

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　Welcome to our family

　　As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

　　The impact you’ll make

　　No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.

　　What you’ll do

　　Organize, confirm and process guest check-ins/ check-outs and adapt for any changes

　　Secure payment, verifying and adjusting billing as needed

　　Provide guests with room and hotel information, directions, amenities and local interests

　　Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff

　　Complete cashier and closing reports, counting the bank at the end of each shift securely

　　Accept and record wake-up calls, delivering to the right department

　　Communicate any emergency, lost item or theft to proper security staff and/or authorities

　　Keep contingency lists in case of emergency and communicate any necessary messages

　　Perks you deserve

　　We’ll support you in and out of the workplace by offering:

　　Team-spirited coworkers

　　Encouraging leadership

　　Support to live a life of wellbeing and happiness

　　Opportunities to serve and give back to the community

　　Discounts on hotel rooms, gift shop items, food and beverage

　　Recognition programs

　　What we’re looking for

　　A warm, people-oriented demeanor

　　A team-first attitude

　　A gift for paying attention to the smallest details

　　This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

　　You’re welcomed here

　　Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

　　The pay range for this position is $24.25 to $26.95 per hour and offers health care benefits, retirement benefits, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.

　　At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

　　Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

　　Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

　　In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.