Become an integral member of our `ohana and create memorable guest experiences which make Royal Kona Resort the first choice for guests visiting the beautiful Kona coast! As a member of this family-owned and operated resort, you will help each guest feel like family and will work alongside a diverse and dedicated team who share Aloha with our guests each day.

　　The Guest Service Agent is a service ambassador for the hotel. As a representative at the front desk, this position is often the first and last impression for our guest and extends courteous, hospitable service for the duration of a guest's stay.

　　The role of Guest Service Agent can provide you with:

　　The opportunity to make direct impact on the guest experience with prompt, personal service.

　　The opportunity to make empowered and informed decisions to deliver great service.

　　A typical shift for the Guest Service Agent may include the following responsibilities:

　　Providing a warm welcome to new arrivals, making guests feel right at home and providing an orientation of the facilities and available services.

　　Facilitating the check-in process, including accurately quoting pricing for hotel lodging accommodations with applicable room taxes, and obtaining valid means of payment.

　　Assisting with receiving incoming calls to the front office and fulfilling guest requests in a timely and efficient manner through collaboration with operational departments.

　　Facilitating the check-out process including providing detailed folios to guests to review all applicable charges.

　　Performing a variety of tasks related to the check-in process including room blocking existing reservations, preparing room arrival lists, and preparing key packets.

　　Collaborating with the Security team to ensure the safety and security of the property and promptly respond to incidents and emergencies.

　　Royal Kona Resort might be a great match for you if:

　　Providing personal and prompt guest service is a passion of yours---hospitality is our life!

　　You enjoy interacting with diverse people; our clients originate from all over the world and our employees are just as diverse.

　　You seek autonomy to make empowered decisions within the parameters of company policies and procedures and take on responsibility with ease.

　　You do not shy away from resolving problems and like the challenge of turning potential issues into enjoyable experiences.

　　Requirements

　　The ideal candidate is a detail-oriented, efficient, and self-motivated service professional. The ideal candidate possesses previous experience in hotel/resort front desk operations.

　　The ideal candidate will also possess the following knowledge, skills and abilities:

　　The ability to speak, read and write proficiently in the English language.

　　Proficiency with Microsoft Office products and the ability to master property management software.

　　Strategic time management skills to provide expeditious service while ensuring completion of assigned tasks.

　　Excellent communication skills through various methods including phone and two-way radio etiquette, and proficient written communication skills.

　　Strong mathematical skill to calculate charges including applicable taxes, with accuracy.

　　Working knowledge of credit policies and accounting principles and applicable Federal and State regulations, including ADA guidelines, for hotel lodging.

　　As a condition of employment, candidate must be able to satisfy all pre-employment screenings; such as criminal background checks, drug screening and personal and professional references.

　　Benefits

　　Royal Kona Resort offers a competitive benefit package including the following benefits: medical, drug, dental and vision insurance for employees and eligible dependents; paid leave accrual benefits; observed holiday benefits; life insurance options; and retirement savings plan participation. All benefits are subject to eligibility criteria.

　　This position does not offer relocation assistance.