Home
/
Comprehensive
/
Guest Service Agent
Guest Service Agent-March 2024
Charlotte
Mar 29, 2026
About Guest Service Agent

  Property Location:

  6920 Northlake Mall Drive - Charlotte, North Carolina 28216

  

You belong at Drury Hotels.

  Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow.

  WHAT YOU CAN EXPECT FROM US

  So. Much. More.

  Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are ... and well compensated for all you accomplish.

  Incentives - Quarterly bonuses up to $3200/year (we succeed together!) based on hotel resultsWork-life-balance – Flexible scheduling, paid time off, hotel discounts and free room nightsCareer growth - Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this yearHealth and well-being - Medical, dental, vision, prescription, life, disability and Team Member Assistance ProgramRetirement - Company-matched 401(k)Award-winning - Ranked among Forbes' Best Midsize Employers (2023)What you will do:

  Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

  Ensure exceptional, positive experiences for our diverse team members and guests.

  Assist guests in a friendly, efficient, courteous, and professional manner. 

  Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution. 

  Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

  Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

   Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude. 

  What we expect of you:

  With your can-do spirit and unique personality, you will shine at Drury Hotels.

  We seek friendly, highly organized communicators and multitaskers with these qualifications.

  Warm and friendly manner in relating to and interacting with the public

  Demonstrated attention to detail while handling multiple tasks simultaneously

  Familiarity with handling money, making change, and using office machines in day-to-day activities

  Ability to speak and receive direction (written and verbal direction) in English

  Willingness and ability to work alone as scheduled

  Rise. Shine. Work Happy.

!

  At Drury Hotels, we prioritize our team's personal growth and career development. As part of our team, you will be empowered to grow and encouraged to shine.

  Thank you for your interest in a career with Drury Hotels. Please provide us with your information so we can get to know you and how you might fit into our Drury Family! If you are a match for our current or future staffing needs, we may be reaching out to you!

  Please note, by completing this form, you have not submitted an application for a current open position at Drury Hotels.

  At Drury Hotels, we offer our guests more than a place to sleep. We provide a place to feel welcome. Happy. At home. As a family-owned and operated hotel system, we honor and enhance the Drury legacy of world-class hospitality excellence. That’s the Drury Way. Our 5,000 team members work together—across 150 hotels in 26 states—to make sure every guest receives the very best service and value. Together we continue to grow, carefully and with clear vision, as a family of thriving hotels nationwide. EOE

  Explore Our Culture

  Drury Hotels is an equal opportunity /affirmative action employer. If you require an accommodation in order to view or apply to open positions or for any other part of the application or employment process, please call 888-324-1897 or email [email protected].

Comments
Welcome to zdrecruit comments! Please keep conversations courteous and on-topic. To fosterproductive and respectful conversations, you may see comments from our Community Managers.
Sign up to post
Sort by
Show More Comments
SIMILAR JOBS
Advanced Manufacturing Build
JOB REQUIREMENTS: Sr Analyst Project Location:PDC CareerBand:Professional Job Function:Manufacturing At Harley-Davidson, we arebuilding more than machines. It\'s our passion and commitment tocontinue
Utility Inspection Technician Hiring Event
Job Description: VIRTUAL HIRING EVENT Utility Service Positions Available Reconn is a leader in the utility industry, concentrating on quality and safety. We have full time Entry-Level Utility Inspec
Associate, Counterparty Credit Risk
Closely monitor Counterparty Credit Risk (CCR) analytics for large Day-of-Day (DoD) and Month-on-Month (MoM) moves in Potential Future Exposure (PFE) at the counterparty level. Analyze and validate e
Engineering Technician I
Madera Irrigation District Job AnnouncementEngineering Technician I**Salary Range: $45,760 - $70,096FLSA: Non-Exempt Overview of Position: Under general direction of the Engineering Technician Superv
Editor - Parenting and Youth
Editor - Parenting and Youth Colorado Springs, CO 80920, USA Req #1814 Monday, January 22, 2024 Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to a
Assistant Professor Of Gender, Women, And Sexualities Studie
DepartmentGender, Women, Sexualities Studies Position Summary The Department of Gender, Women, and Sexualities (GWS) Studies atMetropolitan State University of Denver invites candidates to apply for
Senior Director, Customer Solutions Engineering
It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: The Senior Director, Customer Solutions Engineering (CSE) is responsible for managing CSE Deli
Manufacturing Associate (1st Shift)
Job Category:Production and Skilled TradesSchedule:Full timeJob Description: Job Description: Rite-Hite Manufacturing Associates are responsible for the assembly, packaging, shipping, and sewing of p
Sr Global Technical Account Manager
Senior Global Technical Account Manager General Information Ref #: 20240037123 Travel Amount Required: None Job Type: Regular-Full Time Location: USA - USA - Remote Company Overview Here at UKG, our
Proposal Manager and RFP Response Specialist
Position Summary How did you fall into proposal management? We all have our own story to tell, but when it’s the right fit, it’s like finding the long-lost career that you never knew was a possibilit
Copyright 2023-2026 - www.zdrecruit.com All Rights Reserved