At Sunlighten Day Spa, our mission is to bring light, hope and happiness to people everywhere! Our day spa has been voted "Best Kansas City Day Spa" numerous times throughout the years. Sunlighten infrared sauna memberships, deep tissue massages, organic facials, and body contouring are just a few of the offerings on our menu. The experience our guests receive when they visit our spa is unmatched and we are looking for reliable and hard-working individual to be an integral part of providing that experience.

　　Check out this video to hear a little more about us:

　　Sunlighten Careers: Get to Know Us - YouTube (https://www.youtube.com/watch?v=rj4dv0xwaLo)

　　Summary:

　　The Guest Experience Representative is expected to be the first point of contact for visitors and provide premier and professional guest services. Guest Experience will work as part of a team directly under the Lead Spa Coordinator and Spa Manager. Our ideal candidate will have a “service” mentality and a proven dedication to high-quality customer service and communication. This person will be expected to work weekends and evenings.

　　Duties/Responsibilities:

　　Maintain accuracy and efficiency of booking system through appointments and add on services

　　Ensure guests feel welcome and comfortable by providing a high-level of customer service with enthusiasm through all methods of communication (in-person, via email, or over the phone)

　　Educate customers on our spa services and menus and the benefits of each

　　Handle all front-desk activities including opening/closing office, answering telephones, managing bookings, taking payments, checking-in guests, and keeping a clean workspace

　　Assist with laundry and spa cleaning and completes list of cleaning obligations

　　Ring out clients through multiple modes of payment

　　Open, close, or otherwise man the spa independently, if necessary

　　“Defend” books as necessary (charge no call/no shows, take payment information, etc.)

　　Communicate with staff members regarding cancellations, no call/no shows, and arrivals of clients without appointments and handle according to policy

　　Requirements

　　Prior customer service and front-desk/receptionist experience required

　　Excellent verbal and written communication skills

　　Quick thinking, positive and “can do” attitude, confidence in decision making

　　Hours:

　　Must be able to work evenings and weekends!

　　We are looking for someone to work Friday, Saturday (8AM-5PM), and Sunday (10AM-4PM) + One Weeknight

　　We are also looking for someone to work weekdays, 3 times a week, 8AM-5PM

　　Benefits

　　Compensation:

　　$14-$16/HR depending on prior experience