About the Role & Team:

　　"We make magic!” That’s our motto at Walt Disney Parks and Resorts, and it permeates everything we do. As a Catering Guest Experience Manager, you will provide clients with a memorable catering experience, managing Events Operations Catering Cast Members with leadership and a creative and positive work environment. This position will be the liaison between the Sales and Service teams, the Culinary team, and the Parks and Resorts teams, to ensure the integrity of the partners and the events.

　　If selected for this role, you will report to the Catering Manager.

　　This is a Full-Time role.

　　What You Will Do:

　　Execute events both from a Convention logistic and Catering operation side

　　Work directly with Catering, Culinary, and Entertainment partners and with all clients, accordingly

　　Lead Convention and Catering Cast during Events

　　Be responsible for overall performance of the client catering happiness during an Event

　　Promote a safe work environment and food safety culture

　　Demonstrate technical and position required expertise (e.g., safety and service standards, regulatory requirements, processes and procedures)

　　Be visible and available to respond to the needs of client, cast members, and peers from other workgroups

　　Lead and guide cast members through event operational performance, by delivering real-time feedback

　　Recognize team members for outstanding performance, customer service, and safety-supportive behaviors

　　Set near-term priorities, clear and consistent direction and expectations for cast members

　　Build employee engagement through frequent communication, following-up and following through with cast members, mentoring, listening, and providing developmental feedback

　　Work cross-departmentally and cross-organizationally to achieve shared goals, understand impact of decisions on other functional areas

　　Identify and clear obstacles to ensure successful event

　　Perform administrative duties such as attend meetings, compile operational metrics, complete required reports and read and respond to emails

　　Investigate/ respond to performance, attendance, safety complaints, and other work issues

　　Communicate event details with Park and resort Partners, Conventions Services, Clients, and Cast

　　Required Qualifications & Skills:

　　At least five years Catering or Convention experience in a resort environment

　　Understanding of the Convention business

　　Experience coordinating the planning, communication, execution, and evaluation of events

　　Creativity to find solutions in new ways and improve the Guest and Client experiences

　　Ability to empower and manage a team

　　Ability to work in a fast paced environment

　　Ability to lead in stressful situations

　　Ability to optimally resolve conflict

　　Ability to effectively work with cast members at all levels of the organization

　　Schedule availability to include weekends, variable shifts, and holidays

　　Preferred Qualifications:

　　At least two years of Food & Beverage Management experience

　　Event planning or event services experience

　　Talent for developing partnerships and work with all team members in the organization

　　Knowledge of Walt Disney World procedures

　　Knowledge of Matra, My Time, CDS

　　Lean Manufacturing/Continuous Improvement experience

　　Experience working in a high volume, restaurant or catering environment

　　Food safety certification

　　Education:

　　High school diploma or equivalent

　　Preferred Education:

　　Bachelor's Degree in Hospitality Management or equivalent

　　Additional Information:

　　Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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　　Job ID: 10077334

　　Location: Lake Buena Vista,Florida

　　Job Posting Company: Walt Disney World Resort

　　The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email [email protected] with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.