Job Number 24005240

　　Job Category Rooms & Guest Services Operations

　　Location London Marriott Hotel Grosvenor Square, Grosvenor Square, London, United Kingdom, United Kingdom

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　LONDON MARRIOTT HOTEL GROSVENOR SQUARE – PROUDLY MARRIOTT, UNIQUELY GROSVENOR SQUARE

　　Experience 5-star service at the London Marriott Hotel Grosvenor Square. Perfectly situated in the upscale Mayfair neighbourhood, minutes from Oxford Street's world-class shopping, Hyde Park and iconic landmarks, our newly refurbished bedrooms and suites are elegantly furnished and feature marble bathrooms, signature bedding and deluxe amenities. Enjoy scenic views of Grosvenor Square or our private gardens; some suites boast balconies. Indulge in steakhouse dining at Gordon Ramsay Bar & Grill, or sample modern fare at Lucky Cat by Gordon Ramsay, an Asian Eating House and vibrant late-night lounge. Unwind with a craft cocktail after an exciting day in Mayfair, London at our hotel's 1920's-inspired award-winning speakeasy bar, The Luggage Room. Discover 12,109 square feet of high-tech, recently renovated venue space at our hotel; our grand ballroom is imbued with natural daylight, making it ideal for business or social gatherings. The London Marriott Hotel Grosvenor Square can't wait to welcome you to Mayfair. We are part of Marriott International, the world's leading, award winning, hospitality company with more than 7,000 properties across 130 countries and territories worldwide. Begin your career journey with Marriott. Your 5-star experience awaits.

　　We are now recruiting for a Guest Experience Expert Guest Relations to join our magnificent five-star, luxury hotel. Have fun working alongside an award-winning team and enjoy a world where career progression opportunities and world class training is available to you. We enjoy crafting bespoke journeys for you. We are looking for a passionate, enthusiastic, progressive, hands-on leader to lead our energetic and enthusiastic Front of House team at the distinctly Mayfair and refreshingly refined, London Marriott Hotel Grosvenor Square. Enjoy leading a team with flair & creativity and bring your vibrant self to London’s first Marriott Hotel. The successful candidate would shape the team to achieve Marriott UK’s Thrive25 strategy. Join us at our much-loved, iconic venue and experience working in a thriving and successful hotel.

　　ARE YOU ELIGIBLE TO WORK IN THE UK?

　　A points-based immigration system affecting the eligibility to apply to work in the UK has been introduced from 01 January 2022. Applicants with Irish citizenship, an indefinite leave to enter the UK or an indefinite leave to remain in the UK are eligible to work in the UK including EU citizens who already lived in the UK by 31 December 2020. Please refer to the Home Office website for more details. You can also prove your right to work to employers by visiting this website https://www.gov.uk/prove-right-to-work

　　Job Summary

　　Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

　　To provide professional and personalised service to all guests specifically VIPs, Club Elite members, long stay and repeat guests. To be fully responsible for the smooth and efficient functioning of the Executive Lounge. To ensure those needs are met and exceeded for all Guests using the Executive Lounge and to be proactive in ensuring every Guest is satisfied. To be proactive with Guest-ware and the J4 programme to ensure that repeat Guests special requirements are met, acknowledged and exceeded.

　　WHAT WE CAN OFFER YOU

　　An unique opportunity to be part of an award-winning international brand where we celebrate your unique talent. Being part of Marriott International, the largest hospitality brand in the world opens doors of opportunity worldwide. The sky is your limit. You will have access to fabulous & flexible benefits to help you nurture your inner self.

　　28 holiday including bank holidays

　　Discount in Gordon Ramsay's Bar & Grill and The Lucky Cat & many other Ramsay restaurants!

　　Childcare Vouchers

　　Length of service rewards and invitations to special events

　　Monthly/yearly recognition schemes

　　Extensive training both internally and externally

　　World-class international career opportunities within Marriott hotels tailored to your specific needs

　　Heavily discounted room rates for you, friends and family - why not! We are after all the largest hotel Company in the world!

　　Professional learning and development opportunities - because a fulfilling career is so much more interesting!

　　Complimentary meals on duty

　　Complimentary dry cleaning - we do like our team to make an impression

　　Complimentary use of Gym - your wellbeing is important

　　Annual parties, Christmas lunches, Summer BBQ's and Easter celebrations because we like to boogie!

　　Pension scheme to help you save for the future

　　Life assurance

　　Competitive car lease schemes

　　Cycle to work scheme

　　Access to major high street discounts so you can treat your friends and family

　　Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

　　Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

　　JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.