What’s the Job?

　　As Guest Experience Agent, you’ll be supporting the department in all required areas, including handling reservations, guiding guests and being a Kimpton ambassador.

　　You’ll report to the Guest Experience Manager.

　　Your day-to-day

　　• Welcome guests in a friendly, prompt and professional manner recognizing IHG Rewards Club Members and returning guests.

　　• Accommodating general and unique requests.

　　• Analyzing customer feedback and reviews to continuously improve overall rating, scores and metrics.

　　• Provide information on hotel services and facilities.

　　• Answer phones in a prompt and courteous manner.

　　• Work as part of a team and communicate with other departments as per hotel procedures to ensure excellent quality and service.

　　• Perform other duties as assigned including guest room tours, concierge services, special guest requests and needs, etc.

　　What we need from you

　　• Bachelor’s degree in hospitality or related field.

　　• 2+ years’ experience working in Front Office/Guest Relations department.

　　• Must be fluent in local language and English, additional languages will be highly valuable.

　　• Proactive, positive, energetic, dynamic, emphatic, team-worker and with passion for service.

　　What to expect from us

　　• Discounted international room rates.

　　• Room for professional growth in one of the largest hospitality companies.

　　• Training programmes and access to IHG’s training tool.

　　• Meals whilst on duty.

　　• Private health insurance discount.

　　• Cool work environment and lots of fun!

　　At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?

　　Kimpton Hotels & Restaurants crafts unique destinations that kindle heartfelt human connections. Our bespoke spaces blend spirit, style and delight to create an addictive culture of refined irreverence where locals, visitors & colleagues seamlessly connect. Let’s Go Further Together.

　　Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

　　At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.