Job Description:

　　Location: Indianapolis, IN. This is an in-office role when you are not traveling.

　　Position Summary

　　The Growth Account Manager is responsible for creating long-term, trusting relationships with our regional customers. This position will be assigned specific customers. The main deliverables are to retain existing business, develop new organic growth business, collaborate with our key customers and internal stakeholders to improve service process performance, and maximize company revenue. This role will work together with senior field operations management to ensure optimal services delivery.

　　Responsibilities

　　Primary owner and facilitator for all ongoing contract renewal matters specific to assigned accounts

　　Manage account growth by tracking progress toward customer and USIC initiatives, while regularly reporting account status

　　Track contract/sales cycles to ensure compliance with expiration dates

　　Identify, document, and develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors

　　Build and maintain strong, long-lasting customer relationships, evidenced by retention and growth

　　Collaborate with operations and all departments to identify and grow opportunities within account portfolio

　　Negotiate contracts and pricing, with support from sales leadership, operations, finance, claims and legal departments and close agreements to maximize profits and ensure contractual compliance

　　Develop new business with existing clients and/or identify areas of improvement to meet sales and growth quotas

　　Manage contract renewals (rates and contract terms), upsell, multi-brand cross-sell, and target new business opportunities within current regional customers

　　Oversee new solution roll-out, implementation, and on-going success

　　Ensure timely and successful delivery of our solutions according to customer needs and objectives

　　Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders, lead customer business review meetings

　　Forecast and track key metrics, including customer satisfaction (NPS and SMART client feedback); drive fact-based customer satisfaction

　　Manage revenue quality through pragmatic set-up, accurate invoicing, and timely collections coordinated with stakeholder departments

　　Perform additional functions, duties, and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives

　　Requirements

　　Bachelor’s degree in Business Administration, Marketing, or related field preferred

　　5-7 years of experience in sales, account management and/or sales management preferred

　　Utility and/or construction services sales experience a plus

　　Detail oriented with a strong understanding of contract terms

　　Ability to work independently with minimal supervision

　　Strong understanding of customer and market dynamics and requirements

　　Willingness to travel up to 30% and work in a team of professionals

　　Proven leadership skills and ability to drive sales results

　　Very strong organizational and time management skills

　　High level of verbal and written communications skills and demonstrated ability to interact with clients and co-workers

　　Working knowledge of MS Office, SalesForce, Qlik and OrgChart Plus

　　We are an Equal Opportunity Employer. Veterans are encouraged to apply.

　　PROTECTING & MAINTAINING INFRASTRUCTURE

　　Performing over 80 million locates annually, USIC is the most trusted name in underground utility damage prevention. USIC also provides a full suite of utility services throughout the United States and Canada. Our mission: to deliver quality, efficient, safe, and innovative solutions to protect our partner’s infrastructure and critical assets.