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Group Sales Manager Customer Service and Warehouse
Group Sales Manager Customer Service and Warehouse-August 2024
Virtual
Aug 1, 2025
About Group Sales Manager Customer Service and Warehouse

  EXCITING OPPORTUNITY AWAITS! NEW STORE OPENING IN SPRING, TEXAS!

  Join our dynamic team as we embark on a thrilling journey with the opening of our newest store!

  POSITION SUMMARY:

  The Group Sales Manager supervises one or more of the Sales Departments within the store to include the merchandise presentation, inventory control, pricing, sales enhancements, staff selection and development and customer service activities.

  ESSENTIAL FUNCTIONS:

  Supports a strong commitment to world class customer service and ensures a pleasant and productive shopping experience for all customers.

  Meets or exceeds all financial plans as set by the Company.

  Executes all Sales plans as directed by the Company.

  Opens and Closes the Store.

  Obtains “Manager on Duty” responsibilities.

  Maintains planograms as set by the Corporate Office.

  Staff the Departments with “service” oriented associates; participates in interviewing and selection, coordinates training, prepares / approves performance appraisals, recommends merit / promotional increases, prepares weekly work schedules, coaches, and motivates associates to promote positive customer relations and a productive team-oriented work environment.

  Resolves customer and associate issues.

  Carries out Supervisory responsibilities in accordance with the Company’s policies and applicable laws, including interviewing, hiring & training, planning, assigning and directing work; measuring and evaluating performance; rewarding and disciplining associates; addressing complaints and resolving problems.

  Provides a legendary experience for every customer, every time by assisting customers in making buying decisions by: identifying and evaluating customers' needs, making product recommendations based off of this analysis, promoting programs including, but not limited to CLUB Membership, VOC and In-Store Pick-up.

  EXPERIENCE/QUALIFICATIONS:

  Experience: Minimum of 3-5 years in Retail Management, with responsibility for one or more Sales Departments.KNOWLEDGE, SKILLS, AND ABILITY:

  Ability to calculate figures and amounts such as discounts, commissions, and percentages

  Ability to define problems, collect data, establish facts, and draw valid conclusions

  Ability to interpret a variety of other financial, legal, and technical information

  Ability to read and analyze certain reports. Ability to write reports and business correspondence

  Ability to effectively present information and respond to questions from Managers, associates, customers, and the public

  Ability to conduct meetings and presentations to groups

  Proficiency with PC-based word processing, spreadsheets, data-based management and electronic point of sale and inventory management systems

  Demonstrated strong interpersonal skills. Ability to establish and maintain effective working relationships with co-workers, associates, customers and with the Corporate Staff

  Demonstrated use of Team concept of Management

  TRAVEL REQUIREMENTS:

  N/AINDEPENDENT JUDGEMENT :

  Performs duties within scope of general company policies, procedures, and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures, and practices.PHYSICAL REQUIREMENTS:

  Regularly performs computer work, walks, and stands

  Occasionally sits and lifts up to 50 lbs.

  Occasionally ascend or descend ladders, stairs, step stools, etc.

  Occasionally operate machinery and/or power tools

  Occasionally operate motor vehicles or heavy equipment.

  Occasionally work in low or high temperatures

  Occasionally work in outdoor elements such as precipitation and wind.

  Occasionally work in noisy environments

  Occasionally work in hazardous conditions

  Full Time Benefits Summary:

  Enjoy discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!

  Medical

  Dental

  Vision

  Health Savings Account

  Flexible Spending Account

  Voluntary benefits

  401k Retirement Savings

  Paid holidays

  Paid vacation

  Paid sick time

  Bass Pro Cares Fund

  And more!

  Bass Pro Shops is an equal opportunity employer. Hiring decisions are administered without regard to race, color, creed, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, ancestry, citizenship status, disability, veteran status, genetic information, or any other basis protected by applicable federal, state or local law.

  Reasonable Accommodations

  Qualified individuals with known disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws.

  If you need a reasonable accommodation for any part of the application process, please visit your nearest location or contact us at [email protected].

  Bass Pro Shops

  About Bass Pro Shops

  Bass Pro Shops (http://www.basspro.com/) is North America’s premier outdoor and conservation company. Founded in 1972 when avid young angler Johnny Morris began selling tackle out of his father’s liquor store in Springfield, Missouri, today the company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, world-class resort destinations and more. In 2017 Bass Pro Shops joined forces with Cabela’s (http://www.cabelas.com/) to create a “best-of-the-best” experience with superior products, dynamic locations and outstanding customer service. Bass Pro Shops also operates White River Marine Group (http://www.whiterivermg.com/) , offering an unsurpassed collection of industry-leading boat brands, and Big Cedar Lodge (http://www.bigcedar.com/) , America’s Premier Wilderness Resort. Under the visionary conservation leadership of Johnny Morris, Bass Pro Shops is a national leader in protecting habitat and introducing families to the outdoors and has been named by Forbes as “one of America’s Best Employers.”

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