As Group, Conference & Events Sales Manager for Conrad Dubai, you will be responsible for assisting and manages the Groups, Conference & Events Department to actively convert customer enquiries into confirmed sales. Interact frequently with customers and guests to learn about their needs and develop relationships from which to earn repeat and expanded business and at the same time maximize revenues & control expenses through effective negotiation of services & accurate forecasting.

　　What will I be doing?

　　The Group, Conference & Events Sales Manager for Conrad Dubai is responsible to perform the following tasks to the highest standards:

　　• Handling all events / groups details and complete planning for events and groups

　　• To oversee and manage all GC&E sales operations for Conrad Dubai.

　　• To maximize all GC&E revenue opportunities

　　• To lead and motivate the team

　　• Organize hotel promotional activities

　　• To manage the department’s day to day adherence of the selling strategy to yield C&E space

　　• Review business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets

　　• To review weekly the forthcoming year’s GC&E business, identify gaps and ensuring pro-active measures are taken to achieve targets

　　• To fully understand GC&E performance against KPI’s, taking appropriate action to close gaps and maximize opportunities

　　• To drive conversion of GC&E enquiries to become contracted business

　　• To ensure pro-active sales activity to bring back “old” business

　　• To develop more business from existing customers

　　• To obtain full knowledge of Competitors’ products to understand the market place

　　• Maintain exceptional levels of customer service

　　• Ensure compliance of brand standards

　　• Evaluate guest satisfaction levels with a focus on continuous improvement

　　• Aware of trends and able to propose strategies to build the range and quality of GC&E

　　• Manage staff performance issues in compliance with company policies and procedures.

　　• Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy

　　• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market

　　• Conduct weekly spot checks of five bookings carried out with a minimum of 90% achieved in any departmental and system audits for any Team Member

　　• Ensure the Group, Conference, and Events (GCE) Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts

　　• Manage and develop the Group, Conference, and Events (GCE) Sales Team to ensure career progression and effective succession planning within the hotel and company

　　• Distribution of new inquiries (Actioning of new inquiries only for sellers Handling Phone calls Calls Grouping can be an option)

　　What are we looking for?

　　As Group, Conference & Events Sales Manager for Conrad Dubai , you will always be working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

　　• A minimum of 5-7 years' experience in the GC&E

　　• A minimum of 4 years' in a managerial role

　　• The role requires an organized, clear thinker who is able to multitask across numerous projects simultaneously

　　• Ability to manage and conclude projects, constructively challenging and inputting fresh ideas and concepts and driving implementation

　　• Aware of markets trends and competitors

　　• Excellent written and verbal communication skills

　　• Analytical focus with strong quantitative & budget management skills

　　• Lead and develop high performance teams

　　• Outstanding verbal and written communications skills and the ability to persuade others to consider a different point of view.

　　It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

　　• Experience with luxury hotel brands

　　• Operational experience in hotels/resorts or related service industry

　　• Entrepreneurial problem solver

　　What will it be like to work for Conrad Hotels & Resorts?

　　Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad’s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!

　　Job: Guest Services, Operations, and Front Office

　　Title: Group, Conference & Events Sales Manager for Conrad Dubai

　　Location: null

　　Requisition ID: HOT0A98M

　　EOE/AA/Disabled/Veterans