Graduate Enrollment and Communication Analyst

　　Apply now (https://secure.dc4.pageuppeople.com/apply/873/gateway/default.aspx?c=apply&lJobID=534657&lJobSourceTypeID=837&sLanguage=en-us) Job no: 534657

　　Work type: Staff

　　Location: San José

　　Categories: Unit 9 - CSUEU - Technical Support Services, Administrative, Probationary, Full Time

　　Job Summary

　　Reporting to the Director of Graduate Enrollment Management, with limited direction from the Director of Graduate Admissions and Program Evaluations, the Graduate Enrollment and Communication Analyst is primarily responsible for analyzing, identifying, and implementing enrollment and communication set-up and ongoing maintenance for the Customer Relationship Management (CRM) system within the College of Graduate Studies.

　　Working independently under general supervision, the incumbent is responsible for analysis, communication, and project management to implement and enhance the graduate CRM to effectively and efficiently achieve strategic administrative and operational goals for graduate recruitment, admissions, enrollment, and overall graduate student success. This involves setting up and maintaining comprehensive workflows and communications/marketing campaigns, as well as robust enrollment reporting features. The incumbent collaborates and meets with other business analyst groups to facilitate communication amongst internal and external units to ensure successful technical implementation and enhancements of key functions within the CRM, as well as other technical and communication initiatives. This requires analyzing existing business processes, requirements gathering, business user flow diagram creation, assisting the business side in implementing new systems and functionality, developing and delivering documentation and training as it relates to technology, and supporting users with software-related processing issues. In addition, they are responsible for developing and coordinating requests for enhancements to our existing systems. The Graduate Enrollment and Communications Analyst will assist in maintaining accurate and transparent documentation of the CRM and other technical processes and workflows in order to maintain levels of efficiency and quality service.

　　Knowledge, Skills & Abilities

　　Ability to support a Customer Relationship Management (CRM) system; technical and functional knowledge

　　Knowledge of student database management systems (such as PeopleSoft, OnBase)

　　Ability to work with end users to define functional business requirements and translate them into technical specifications

　　Ability to review software and associated processes and identify potential points of intersection within and between operational units

　　Ability to communicate with constituents in a professional and respectful manner

　　Strong oral and written communication skills; good training skills

　　Ability to use and implement software applications in a higher education setting

　　Ability to handle multiple work priorities, organize and plan work and projects with little supervision

　　Ability to analyze multiple, complex demands for increased operation efficiency to assist management on appropriate priority of implementations

　　Ability to quickly analyze new initiatives from state, federal, CSU, and SJSU CGS leadership to determine effects on existing technology, and to develop and implement any resulting changes to functionality

　　Ability to design and document complex business process systems

　　Ability to coordinate implementation of an initiative through to completion

　　Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization or information exists

　　Ability to develop techniques for handling a large variety of detailed data and ability to analyze the data

　　Ability to effectively present ideas and concepts in written or presentation format and use consultative facilitation skills to gain consensus; strong listening, negotiation and conflict resolution skills

　　Required Qualifications

　　A bachelor's degree and/or equivalent training

　　Four years of administrative work experience involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies, procedures, practices, or programs

　　Preferred Qualifications

　　A bachelor’s degree

　　Two years supporting/project managing a CRM

　　Demonstrated knowledge of CSU PeopleSoft or similar student information system(s)

　　Demonstrated ability to write basic SQL statements and develop reports

　　Two years’ experience or direct exposure to project management

　　Compensation

　　Classification: Administrative/Analyst Specialist – Exempt II

　　Anticipated Hiring Range: $5,833/month - $6,250/month

　　CSU Salary Range: $5,022/month - $9,083/month

　　San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see the Employee Benefits Summary (https://www2.calstate.edu/csu-system/careers/benefits/Documents/employee-benefits-summary.pdf) .

　　Application Procedure

　　Click Apply Now to complete the SJSU Online Employment Application and attach the following documents:

　　Resume

　　Letter of Interest

　　All applicants must apply within the specified application period: January 15, 2024 through January 29, 2024. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

　　Contact Information

　　University Personnel

　　[email protected]

　　408-924-2252

　　CSU Vaccination Policy

　　The CSU strongly recommends that all individuals who access any in-person program or activity (on- or off-campus) operated or controlled by the University follow COVID-19 vaccine recommendations adopted by the U.S. Centers for Disease Control and Prevention (CDC) and the California Department of Public Health (CDPH) applicable to their age, medical condition, and other relevant indications and comply with other safety measures established by each campus. The system wide policy can be found at https://calstate.policystat.com/policy/9779821/latest/ and questions may be sent to [email protected].

　　Additional Information

　　Satisfactory completion of a background check (including a criminal records check) is required for employment. SJSU will issue a contingent offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was offered the position on a contingent basis.

　　The standard background check includes: criminal check, employment and education verification. Depending on the position, a motor vehicle and/or credit check may be required. All background checks are conducted through the university's third party vendor, Accurate Background. Some positions may also require fingerprinting. SJSU will pay all costs associated with this procedure. Evidence of required degree(s) or certification(s) will be required at time of hire.

　　SJSU IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (e.g. H1-B VISAS)

　　All San José State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. Incumbent is also required to promptly report any knowledge of a possible Title IX related incident to the Title IX Office or report any discrimination, harassment, and/or retaliation to the Office of Equal Opportunity.

　　Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act and Campus Housing Fire Safety Notification:

　　Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act, the Annual Security Report (ASR) is also now available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Security-Report.pdf. The ASR contains the current security and safety-related policy statements, emergency preparedness and evacuation information, crime prevention and Sexual Assault prevention information, and information about drug and alcohol prevention programming. The ASR also contains statistics of Clery crimes for San José State University locations for the three most recent calendar years. A paper copy of the ASR is available upon request by contacting the Office of the Clery Director by phone at 408-924-1501 or by email at [email protected].

　　Pursuant to the Higher Education Opportunity Act, the Annual Fire Safety Report (AFSR) is also available for viewing at https://www.sjsu.edu/clery/docs/SJSU-Annual-Fire-Safety-Report.pdf. The purpose of this report is to disclose statistics for fires that occurred within SJSU on-campus housing facilities for the three most recent calendar years, and to distribute fire safety policies and procedures intended to promote safety on Campus. A paper copy of the AFSR is available upon request by contacting the Housing Office by phone at 408-795-5600 or by email at [email protected].

　　Campus Security Authority - In accordance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act) and CSU systemwide policy, this position is subject to ongoing review for designation as a Campus Security Authority. Individuals that are designated as Campus Security Authorities are required to immediately report Clery incidents to the institution and complete Clery Act training as determined by the university Clery Director.

　　Equal Employment Statement

　　San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).

　　Advertised: January 15, 2024 (9:00 AM) Pacific Standard Time

　　Applications close:

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