F45 Training Inc., headquartered in Austin, Texas, offers consumers functional 45-minute workouts that are effective, fun, and community-driven. F45 utilizes proprietary technologies: a fitness programming algorithm and a patented technology-enabled delivery platform that leverages a rich content database of over 4,000 unique functional training movements to offer new workouts each day and provide a standardized experience across the Company's global footprint in over 65+ countries.

　　The Global Technology Support Specialist will serve as a member of the Technology Support team, this position will be responsible for being the first point of contact for the F45, FS8, and Vive/Vaura networks seeking technical assistance. This position is responsible for receiving, troubleshooting, and resolving technical issues related to the franchise network’s in-studio and all franchise-facing technology platforms. This role requires a deep understanding of various proprietary technology platforms, effective communication skills, and a customer-centric approach to problem-solving.

　　Responsibilities

　　The Global Technology Support Specialist will:

　　Adhere to network support policies and procedures and maintain consistent and efficient support across all global F45 Training brands and divisions.

　　Respond to internal F45 HQ and franchise network inquiries via F45 Training’s preferred ticketing platform (Freshdesk) in a professional and friendly manner.

　　Resolve technical problems by guiding stakeholders through step-by-step solutions or escalating issues to the requisite internal technology team members.

　　Provide accurate information that efficiently resolves the support needs of all stakeholders.

　　Identify and escalate any incoming questions that do not have a solutions article available in the franchise knowledge base to assist in the development and improvement of knowledge base articles.

　　Consistently follow up with stakeholders submitting support requests to ensure any issues have been resolved to their satisfaction.

　　Adhere to the F45 Training Franchise Network Support Policy and ensure that response and resolution targets are consistently achieved.

　　Collaborate with cross-functional global teams to deliver requisite service levels.

　　Collaborate with cross-functional global teams to drive overall business success.

　　Escalate critical system issues promptly.

　　Develop and maintain enhanced relationships with internal and network stakeholders across all F45 Training brands in a manner that promotes partnership, rapport, empathy, and teamwork.

　　Maintain a positive attitude and a strong commitment to delivering an outstanding support experience and maintaining a positive internal working environment.

　　Champion and participate in a culture of excellence, teamwork, and accountability within the tech support team.

　　Requirements

　　Minimum 2 years prior experience in a technology support role.

　　Prior experience in a customer support role preferred.

　　Prior experience with various technology platforms including but not limited to Google Workplace, Slack, ticket support systems, and artificial intelligence tools.

　　Excellent communication skills, both written and verbal.

　　Strong problem-solving and critical-thinking abilities.

　　Ability to quickly adapt to a fast-paced environment.

　　Bachelor’s degree preferred.

　　Benefits

　　F45 Training is committed to offering competitive pay and benefits.

　　Incredible Medical, Vision and Dental benefits

　　Competitive salary, based on experience

　　401(k)

　　Flexible / Unlimited PTO

　　Casual dress and laid-back work environment

　　Fun, fitness and health orientated environment

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　　F45 is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.