Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.

　　Responsibilities:

　　Acts as a first point of contact for regular, on-going top tier1 at AMS level customers, on daily operational matters.

　　Resolves operational issues that may arise from the end-to-end sales process (e.g., order status, returns, and deliveries, invoicing, returns, and financial post- sales programs).

　　Engages with other functions and organizations to resolve issues (e.g., sales teams, supply chain, logistics) as they relate to customer support.

　　Acts as a point of contact for a specialized topic (e.g., order management, special pricing) and trains team members.

　　Contributes to efforts to optimize current processes, often collaborating with other groups within HP to improve day-to-day activities.

　　Represents team as a subject matter expert on internal processes to other functions and organizations.

　　Education and Experience Required:

　　First level university degree or equivalent experience.

　　Typically 2-4 years of related experience (e.g., supply chain, customer service, procurement, financial management).

　　Knowledge and Skills:

　　Intermediate communication skills with ability to convey medium impact messages clearly (verbal, written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.

　　Intermediate understanding of moderately complex internal operational issues.

　　Developed problem-solving and analytical skills.

　　Broad knowledge of the end-to-end process of sales operations.

　　Developing knowledge of local legal compliance issues.

　　Demonstrated teamwork and collaboration skills.

　　Ability to structure and apply developed organizational skills to manage daily operational issues.

　　Having the growth mindset to create and collaborate with effective solutions.

　　About HP

　　You’re out to reimagine and reinvent what’s possible—in your career as well as the world around you.

　　So

　　are we. We love taking on tough challenges, disrupting the status quo,

　　and creating what’s next. We’re in search of talented people who are

　　inspired by big challenges, driven to learn and grow, and dedicated to

　　making a meaningful difference.

　　HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere.

　　Our history: HP’s commitment to diversity, equity and inclusion – it's just who we are.

　　From the boardroom to factory floor, we create a culture where everyone is

　　respected and where people can be themselves, while being a part of

　　something bigger than themselves. We celebrate the notion that you can

　　belong at HP and bring your authentic self to work each and every day.

　　When you do that, you’re more innovative and that helps grow our bottom

　　line. Come to HP and thrive!

　　Equal Opportunity Employer (EEO):

　　HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).