Job Description

　　You will lead aspects of transformation and operations, at the business unit level and globally. You work largely within existing partnerships and networks to deliver pre-defined business objectives, while formally managing a team. Your role may also require working within an influence model.

　　Work Appropriately

　　Hybrid: This position requires to work 3 days on site 2 days at home remote on a full-time basis

　　What will you do?

　　Respond to or process contingent worker requests

　　Review doubts with people's identities

　　Follow up on suppliers who will have access to GM sites

　　Collaborate cross functionally to develop creative solutions.

　　Ability to summarize critical issues with resolutions and communicate to leadership

　　Ability to be flexible and at times work extended and non-core hours to ensure issues are worked to resolution.

　　Ability to problem tackle complete issues and implement new and innovative strategies.

　　Additional Job Description

　　Frequent contact with others outside the work group - Including end-users

　　Engage with customers in a professional and courteous manner

　　Diagnose identity application problems to establish root cause and drive to resolve customer issues

　　Utilize all data systems and knowledge bases for resolution of problems, including 3rd Party Vendors, IT Support, Business Owners, Data Quality, etc.

　　Complete all backend paperwork and issue logging in a timely manner

　　Work involves accuracy and ability to make decisions within the limits of general policies and procedures. Significant independent judgment is used

　　Report any unresolved issues to leadership for further escalation/resolution

　　GBS IAM Identity Lifecycle Operations Critical Skillsets:

　　Excellent problem solving skills

　　High level analytical ability where problems are unusual and complex

　　Ability to manage numerous tasks simultaneously and follow through to completion

　　Ability to work at a detailed level while maintaining an overall perspective

　　Customer Focused and detail oriented

　　Good organizational and time management skills

　　Effective written and verbal English communication skills

　　Proficient in Microsoft Office products, Excel, Word, Outlook, OneNote, SharePoint

　　Required Qualifications:

　　Demonstrated technical and professional skills in job-related areas

　　Ability to manage numerous tasks simultaneously

　　Bachelor’s degree in technology, engineering, human resources or related discipline or equivalent experience

　　Call Center work experience (desirable).

　　Required experience in similar position: from 1 to 3 years.

　　English Level: Intermediate

　　Preferred Qualifications:

　　Demonstrated technical and professional skills in identity and access management (IAM) systems and related areas.

　　Demonstrates initiative by reaching beyond work assigned to improve output and/or help others

　　Proven ability in project management skills and ability to teach others

　　Demonstrated ability to manage multiple and significantly complex tasks and assignments with high level of autonomy and accountability for results

　　Exceptional interpersonal/team building skills including the ability to communicate with all levels of the organization, outside suppliers, and participate on multi-functional teams

　　Excellent at building relationships with team members and customers to solve problems and resolve issues

　　Experience on data analysis & quality customer experience

　　Microsoft Office

　　Remember to attach your CV when applying to this vacancy.

　　Just so you know…diversity and inclusion are our strengths. We respect and value what each individual contribution to our team, including their origin, education, sex, race, ethnic group, sexual orientation, gender expression and / or identity, religious context, age, generation, and disability. We believe that our ability to meet the needs and expectations of an increasingly diverse and global customer base is closely linked to the diversity and inclusion that we experience within General Motors.

　　About GM

　　Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

　　Why Join Us

　　We aspire to be the most inclusive company in the world. We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Our Work Appropriately philosophy supports our foundation of inclusion and provides employees the flexibility to work where they can have the greatest impact on achieving our goals, dependent on role needs. Every day, we want every employee, no matter their background, ethnicity, preferences, or location, to feel they belong to one General Motors team.

　　Diversity Information

　　General Motors is committed to being a workplace that is not only free of discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that workforce diversity creates an environment in which our employees can thrive and develop better products for our customers. We understand and embrace the variety through which people gain experiences whether through professional, personal, educational, or volunteer opportunities.

　　We encourage interested candidates to review the key responsibilities and qualifications and apply for any positions that match your skills and capabilities.

　　We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:

　　Our Company (https://search-careers.gm.com/en/working-at-gm/)

　　Our Culture

　　How we hire​​​​​​​ (https://search-careers.gm.com/en/how-we-hire/)

　　Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.

　　Explore our global location s

　　The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.