St. Luke's is proud of the skills, experience and compassion of its employees. The employees of St. Luke's are our most valuable asset! Individually and together, our employees are dedicated to satisfying the mission of our organization which is an unwavering commitment to excellence as we care for the sick and injured; educate physicians, nurses and other health care providers; and improve access to care in the communities we serve, regardless of a patient's ability to pay for health care.

JOB SUMMARY

Alone, and in conjunction with volunteers on duty, provides efficient and courteous customer service to all patrons of the shop. The intent of this job description is to provide a summary of the major duties and responsibilities of this position and shall not be considered as a detailed description of all the work requirements that may be inherent in the position.

WORK PERFORMED

JOB DUTIES AND RESPONSIBILITIES

ESSENTIAL FUNCTIONS

Wait on customers and operate cash register.

Assist in maintaining shop in an orderly fashion.

Weekly processing of delivery and return of magazines and books.

Replenish inventory of candy, snacks, balloons and beverages as needed.

Other duties as necessary or instructed.

6 Maintains confidentiality of all materials handled within the Network/Entity as well as the proper release of information.

7 Complies with Network and departmental policies regarding issues of employee, patient and environmental safety and follows appropriate reporting requirements.

8 Demonstrates/models the Network’s Service Excellence Standards of Performance in interactions with all customers (internal and external).

9 Demonstrates Performance Improvement in the following areas as appropriate: Clinical Care/Outcomes, Customer/Service Improvement, Operational System/Process, and Safety.

10 Demonstrates financial responsibility and accountability through the effective and efficient use of resources in daily procedures, processes and practices.

11 Complies with Network and departmental policies regarding attendance and dress code.

PHYSICAL AND SENSORY REQUIREMENTS

Standing/walking for up to eight hours per day. Occasional bending, stooping and squatting. Hearing as it relates to normal conversation. Seeing as it relates to general vision.

POTENTIAL ON THE JOB RISKS

Cuts and punctures as a result of unpacking merchandise-requires use of caution and care to prevent accidents.

MOST COMPLEX DUTY

Making sure magazine and book inventory is correct.

SUPERVISION (RECEIVED BY AND/OR GIVEN TO)

Supervised by the Business Coordinator of the Gift Shops.

QUALIFICATIONS (MINIMUM)

EDUCATION

High school graduate or equivalent.

TRAINING AND EXPERIENCE

Sales experience required. Cash register operation experience preferred.

Please complete your application using your full legal name and current home address. Be sure to include employment history for the past seven (7) years, including your present employer. Additionally, you are encouraged to upload a current resume, including all work history, education, and/or certifications and licenses, if applicable. It is highly recommended that you create a profile at the conclusion of submitting your first application. Thank you for your interest in St. Luke's!!

St. Luke's University Health Network is an Equal Opportunity Employer.

Founded in 1872, St. Luke’s University Health Network (SLUHN) is a fully integrated, regional, non-profit network of more than 20,000 employees providing services at 15 campuses and 300+ outpatient sites. With annual net revenue of $3.5 billion, the Network’s service area includes 11 counties in two states: Lehigh, Northampton, Berks, Bucks, Carbon, Montgomery, Monroe, Schuylkill and Luzerne counties in Pennsylvania and Warren and Hunterdon counties in New Jersey. St. Luke’s hospitals operate the largest network of trauma centers in Pennsylvania, with the Bethlehem Campus being home to St. Luke’s Children’s Hospital.

SLUHN is the only Lehigh Valley-based health care system to earn Medicare’s five-star ratings (the highest) for quality, efficiency and patient satisfaction. It is both a Leapfrog Group and Healthgrades Top Hospital and a Newsweek World’s Best Hospital. The Network’s flagship University Hospital has earned the 100 Top Major Teaching Hospital designation from Fortune/Merative 11 times total and eight years in a row, including in 2023 when it was identified as THE #4 TEACHING HOSPITAL IN THE COUNTRY. In 2021, St. Luke’s was identified as one of the 15 Top Health Systems nationally.

SLUHN has been named a Top Workplaces 2023 by the Morning Call. In addition, St. Luke’s has been named a Top Workplace nationally, in the Philadelphia region, and in New Jersey. St. Luke’s is the ONLY healthcare institution in Pennsylvania and the third-highest ranked healthcare entity in the nation to be deemed a Top Workplace in 2023. In 2023, St. Luke’s was named one of America’s Best Employers for Women by Forbes. St. Luke’s was the only employer in the Lehigh Valley to be named to the list and was one of only two healthcare employers in Pennsylvania to receive the designation. St. Luke’s University Health Network is the top-ranked Lehigh Valley-based employer in Forbes Magazine’s ranking of employers in Pennsylvania.

Learn More Here.