The Gift Card Specialist provides guest and team support across all Inspire Brands: Dunkin’, Buffalo Wild Wings, Arby’s, Sonic, Jimmy John’s, and Baskin-Robbins. The Specialist is responsible for resolving gift card related inquiries and issues that often require critical thinking and problem-solving skills, leveraging an understanding of the complex gift card ecosystem to provide the best outcome for our guests.

　　This role will sit in the Atlanta Support Center 3 days a week and remote 2 days a week (flexible).

　　RESPONSIBILITIES

　　Provides gift card guest support across all brands and distribution channels; for some brands, the specialist manages the entire process from intake to resolution while for other brands this position serves as an escalation point and is responsible for the investigation and resolution of complex issues.

　　Identifies trends and recurring issues related to gift card incidents that may indicate systemic issues and escalates as needed to aid in resolution.

　　Serves as the primary point of contact for business-to-business clients; approves bulk purchasing applications, assists with high-volume orders, and generates reports for clients as requested.

　　Understands and navigates the entire gift card ecosystem, leveraging cross-functional partners and data resources to provide optimal solutions for guests.

　　Identifies areas for improvement, specifically related to efficiency, reporting and the recording of financial activities, collaborating with the Gift Card Team and Accounting to gain alignment around changes that positively impact our guest accommodation and resolution processes.

　　Assists with ad hoc gift card projects and tasks, including invoice processing and payment reconciliation (as capacity allows).

　　EDUCATION AND EXPERIENCE QUALIFICATIONS

　　4-year degree OR 2-4 years of equivalent business experience required.

　　Customer service experience preferred.

　　Knowledge of the gift card or payments industry is preferred.

　　REQUIRED KNOWLEDGE, SKILLSm or ABILITIES

　　Strong attention to detail.

　　Effective and professional written and verbal communication.

　　Innate ability to problem-solve and think critically.

　　Ability to multi-task and manage time effectively.

　　Ability to effectively prioritize tasks with some degree of autonomy.

　　Desire to collaborate and share insights.

　　Strong desire to learn and take on more complex tasks as able.

　　Proficient in Microsoft Office tools (primarily Excel).

　　Maintain professional relationships with vendors and key stakeholders

　　Inspire Brands is a multi-brand restaurant company whose portfolio includes more than 32,000 Arby’s, Baskin-Robbins, Buffalo Wild Wings, Dunkin’, Jimmy John’s, and SONIC restaurants worldwide.

　　We’re made up of some of the world’s most iconic restaurant brands, but we’re much more than just a restaurant company. We’re a team of hundreds of thousands who individually and collectively are changing the way people eat, drink, and gather around the table. We know that food is much more than a staple—it’s an experience. At Inspire, that’s our purpose: to ignite and nourish flavorful experiences.