German Team Lead

　　Req ID#: 142898

　　Location:

　　Budapest, HU

　　Category: Customer Service

　　Custom Field 4: Kallidus

　　Required Language

　　German, English

　　Employment Type

　　Full time

　　Contract Type

　　Permanent

　　Description

　　We are looking for a GERMAN TEAM LEAD to join our Budapest team

　　Responsibilities

　　Gain the commitment of employees to the company goals and objectives

　　Communication of company policy and procedure to staff (German support team) and ensure that they are adhered to.

　　Communication of performance goals and measures to staff and provision of regular and constructive feedback via feedback sessions and Performance Reviews in line with agreed processes and timescales.

　　Motivation, monitoring, calibration, coaching, training and development of employees as required

　　Ensure that agents have the knowledge, skills and equipment required to carry out their function effectively and efficiently and escalate any issues where appropriate

　　Ensure effective recruitment of appropriate staff to the team, including conducting interviews

　　Development and implementation of employee work schedules, including breaks, holidays and off-line time.

　　Resolution of any escalations which occur in line with the agreed procedure

　　Meet or exceed account performance measures e.g. abandon rates, average talk times etc. for the team

　　Ensure client satisfaction and quality service levels

　　Requirements

　　University or College degree

　　Excellent communication skills both written and verbal

　　Strong management and interpersonal skills

　　Report writing and analytical skills

　　Ability to identify problems, collate data, establish facts and draw conclusions.

　　Proficient with spreadsheets and word processing software

　　Fluent German,good English

　　Min. 2 years work experience as a Team Lead

　　What we offer

　　Stable and international company background

　　Multilingual environment, native colleagues from more than 25 nationalities

　　Become a member of a friendly team - a company culture where we respect our diverse and unified teams, where we are proud of our achievements

　　Opportunity for personal development and learning - You can develop and grow within the company as a member of our career program

　　Job Segment: Manager, Management