Equiliem specializes in staffing clinical, non-clinical, and allied personnel. We excel in all levels, disciplines, and specialties within the healthcare spectrum. Our projects range from short to long term local and travel assignments. Equiliem has been recognized as a certified small business enterprise. In addition, we are proud that we have earned the prestigious Joint Commission accreditation for staffing firms and have been awarded Best in Staffing 5 years running by our employees and client partners.

　　 Client Summary:

　　 The Health System is designed to increase efficiencies and economies of scale; improve quality and outcomes; and expand access to advanced primary, specialty, and ambulatory care services throughout a wide clinical network. The Health System includes more than 7,200 physicians, including general practitioners and specialists, and 13 free-standing joint-venture centers.

　　 Job duties include, but are not limited to:

　　Serving as a single point of contact for members as they navigate the often complex world of health care

　　Serving as a hub for all questions - quickly resolving inquires and directing members to the right resources

　　Helping members to schedule and manage their appointments and follow up on their care

　　Supporting members in finding a doctor, specialist, or other healthcare services provider specific to their personal preferences and needs

　　Facilitating member and provider access to medical records

　　Developing a deep understanding of the offerings available to members based on their health benefits

　　Breaking down complicated health care information so it is easily understandable to our members

　　Conducting proactive outreach via phone or email to members and responding to all incoming inquiries

　　Presenting a warm, open presence for members during every interaction

　　Going above and beyond to ensure members have an excellent experience

　　e Documenting members' preferences, questions, and issues in our technology application while respecting privacy laws for patient protection (HIPAA)We are looking for teammates who are:

　　Laser-focused on delivering excellent customer service and creating the best member experiences

　　Positive, empathetic, and kind

　　Great at listening

　　Have a "do-whatever-it-takes" attitude to get the job done

　　Resourceful ; great at problem-solving. We often need to be creative and think on our feet!

　　Flexible and able to adjust to evolving workflows - we are a dynamic team building an exciting new service together! How we operate doesn't change, but as a new team we're constantly iterating our processes to make them better

　　Collaborative, and also confident in your ability to work independently

　　Energized to join and build a team dedicated to changing healthcare delivery

　　Able to de-escalate tense situations and turn them into productive, resolution-oriented conversations

　　Located within driving distance of NYC for initial onboarding and training, and occasional onsite trainings and engagements

　　 Qualifications/Requirements:

　　Bachelor's degree

　　Experience in a concierge or high-end clinical, service, or retail setting

　　Technologically savvy with interest in adopting new digital tools

　　Experience using an electronic health record (preferred but not required)

　　Strong understanding of health care claims ; benefits

　　Polished verbal ; written communication skills

　　 Shift/Schedule:

　　0900-1700

　　MONDAY - FRIDAY

　　 Contract Length:

　　13 weeksWe are committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color sex, national origin, citizenship status, age, sexual orientation, gender identity, marital status, uniform service member status, genetic information, disability, or any other protected status, in accordance with all applicable federal, state, and local laws. This practice extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms and conditions of employment.

　　Minimum Salary: 31200.00Maximum Salary: 31200.00Salary Unit: Yearly