Overview

A General Manager is generally responsible for providing strong, positive leadership to his/her team to deliver great and friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They are responsible for the overall operation of the restaurant according to Dunkin’ standards, franchisee policies and procedures and in compliance with all applicable laws.

Responsibilities Include:

Able to perform all responsibilities of restaurant team members

Lead team meetings

Deliver training to restaurant team members

Ensure Brand standards, recipes and systems are executed

Create and maintain a guest focused culture in the restaurant

Review guest feedback results and implement action plans to drive improvement

Communicates restaurant priorities, goals and results to restaurant team members

Execute new product roll-outs including training, marketing and sampling

Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws

Control costs to help maximize profitability

Completion of inventory on a periodic basis as determined by Franchisee

Completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards

Completion of DCP and other vendor orders

Conduct self-assessments and corresponding action plans

Ensure restaurant budget is met as determined by Franchisee

Manages cash over/short in restaurant and ensures team members are following franchisee’s cash management policies

Engages with Dunkin’ Brands Field Operations team as appropriate

Management Responsibilities Include:

Recruit, hire, onboard and develop restaurant team members

Plan, monitor, appraise and review employee performance

Coach restaurant team members to drive sales, improve profitability and guest satisfaction

Education/Experience:

Basic computer skills

Fluent in spoken and written English

Basic math and financial management

Previous leadership experience in retail, restaurant or hospitality

College Degree preferred

Key Competencies

Strong analytical skills and business acumen

Works well with others in a fun, fast-paced team environment

On time, demonstrates honesty and a positive attitude

Willingness to learn and embrace change

Ability to train and develop a team

Guest focused

Time Management

Problem solving

Motivating others

Physical Demands/Working Conditions:

Standing on feet

Repetitive motion including bending, stooping and reaching

Lifting packages (if applicable)

Wearing a headset (if applicable)

Working in a small space

Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisee’s restaurant(s). The terms “Company,” “Dunkin',” “we,” “our,” or “us” refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employee’s terms and conditions of employment. Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.