General Manager

　　ClearChoice Dental Implant Centers are a national network of dental implant centers founded in 2005 to provide innovative dental implant care to patients across the United States. Driven by a collective desire to improve the lives of  prospective patients, ClearChoice helps people reclaim their health, smile and confidence. Beyond restoring teeth, this is about people getting their lives back. 

　　ClearChoice Management Services, LLC (CCMS) provides administrative practice management services to the ClearChoice network. We are searching for individuals who can help us continue pursuing our goal of reaching prospective patients and helping to transform their lives. When you join ClearChoice, you are joining a team of individuals with passion, conviction, and integrity whose mission is to be the Platform of Hope for those in need of our services. Come help us write the next chapter of our story!

　　Summary:

　　At ClearChoice, our objective is to ensure the highest quality of care by not only using

　　specialists to deliver treatment, but to have all the specialists at one location, working together

　　as a team, and supported by state-of-the-art imaging equipment and an on-site lab. We are

　　committed to providing life-changing procedures to our patients while they experience world-

　　class customer service.

　　The General Manager will manage the business operations of a $15MM+ operation through the

　　development of strong partnership relations with Doctors, the Management Group and the staff.

　　This position ensures the alignment of the practice with the core purpose and beliefs of the

　　network. You will also manage the financial performance of the practice, employee performance

　　and development of existing and new processes.

　　Essential Functions:

　　● Reasonable accommodations may be made to enable individuals with disabilities to

　　perform the essential functions.

　　● Reviews analysis of activities, costs, operations and forecast data to determine center

　　progress toward stated goals and objectives. Create efficiencies within the Center

　　Operations

　　● Confers with divisional leadership and Center Doctor to review achievements and

　　discuss required changes in goals or objectives resulting from current status and

　　conditions

　　● Participates in formulating and administering company policies, directing and

　　coordinating all divisional department activities to develop and implement long-range

　　goals and objectives to meet business and profitability growth objectives

　　● Responsible for ensuring best practices are in place. Able to manage scheduling

　　efficiency, problem solve spontaneously and proactively plan ahead. Responsible for

　　ensuring the development of center staff is scheduled and able to coach and manage

　　performance as necessary.

　　● Reviews and approves preparation of accounting analysis for budgetary planning and

　　implementation, production efficiency, financial reporting, budgetary planning and

　　submittal for capital expenditures

　　Sales Focused Experience:

　　● Assisting potential patients in the decision making process utilizing the ClearChoice

　　consult process

　　● Meeting with potential patients at the ClearChoice Dental Implant Center to discuss our dental

　　implant solution

　　● Manage follow up process by reaching out to potential patients who have already expressed an

　　interest in ClearChoice to help educate them on the process, identify where they are in their

　　decision making process, and/or follow up on patients who may have delayed treatment

　　● Experience in referral based services, working with existing patients to identify potential referrals,

　　developing funnel management to drive network

　　Additional Responsibilities:

　　● Manage full revenue performance of the center, including managing performance of all

　　staff

　　● Review and manage key performance indicators including sales, collections, healthcare

　　financing, close and manage overall business portfolio

　　● Develop and manage the partnership between the Company and the Doctor through the

　　consistent communication of core purpose and beliefs and collaborate with leadership to

　　resolve issues in conflict with them. Foster strong relationships with our Doctor Partner

　　to ensure alignment to strategic objectives throughout the center.

　　● Regularly review and interpret the financial performance of the practice to ensure plan

　　achievement and profitability targets.

　　● With support from the Supply Chain Department implement best practices, purchasing

　　guidelines and protocols which effectively leverage the collective buying power of the

　　ClearChoice network.

　　● Manage and report the practice assets through effective inventory control, supply chain,

　　procurement and AR management to ensure effective inventory utilization and practice

　　efficiency.

　　● In collaboration with Human Resources, manage directly and through others, the

　　performance management and development of staff to ensure the retention, employee

　　development, succession planning, career-pathing and performance of employees.

　　● Operate with the utmost standards of confidentiality in all facets of patient information,

　　employee and HR matters, and intellectual property as well as revenue and profitability.

　　● Manage the Center’s P&L as it relates to controllable supplies, expenses and Center

　　labor; work with the physicians to explain financial results of the Center, discrepancies to

　　targets and influence additional cost management measures.

　　● Work with Front Office team to enforce, oversee and administer policy in the following

　　areas:

　　● Clinical set up and adherence Center employee management Procurement spend

　　management Capital equipment repair approval Patient finance oversight Compliance

　　oversight

　　● Serve as point of contact for the corporate support office and collaborate with the

　　different support departments (i.e. Accounting, HR, Marketing, Compliance) to ensure

　　the center is fully utilizing the support available to it to run an effective and profitable

　　operation

　　● Monitor and manage consult flow for consistency, efficiency of doctor/staff time

　　● Work with corporate Compliance Department to ensure training, HIPAA compliance, &

　　documentation requirements are met, licenses are up to date and appropriate approvals

　　are obtained

　　Requirements:

　　Leadership:

　　● In collaboration with the Recruiting Department, hire, direct and manage center level

　　staff

　　● In collaboration with Human Resources, implement employee performance management

　　programs. Participate in corporate succession planning activities, write and deliver

　　employee reviews, keep close tabs on employee morale and create a positive working

　　environment.

　　● Continually improve the effectiveness of the organization and enhance productivity,

　　efficiency, profitability and customer satisfaction.

　　● Develop, document and enforce policies, standard operating procedures and best

　　practices and streamline processes.

　　Experience/Education/Skills:

　　● A bachelor's degree with a business concentration is required. An MBA is preferred.

　　● Must have three+ years of leadership and management experience of an operational

　　and/or sales team.

　　● Healthcare industry, operations &/or practice management experience, especially

　　experience working with Doctors/healthcare providers STRONGLY PREFERRED

　　● Experience managing in a matrixed organization or multi-entity, multi-state environment

　　STRONGLY PREFERRED

　　● Expertise in operations management, strategies and methodologies, strategic planning

　　and execution, and employee motivation techniques

　　● Strong oral and written communication skills, excellent analytical, planning, and process

　　development skills, strong business judgment, and a high level of initiative are all

　　required

　　● Demonstrated ability to articulate logical and persuasive arguments across an

　　organization is required

　　● Demonstrated ability to respond effectively to multiple conflicting priorities, continuously

　　prioritize deliverables and to respond to unexpected changes is required

　　Compensation and Benefits:

　　$85,000- $100,000 base compensation DOE

　　In addition to your base compensation, depending on position, you may be eligible for a

　　quarterly or annual bonus (potential bonuses are merit based). Medical Insurance Coverage,

　　Dental Insurance Coverage, Vision Insurance Coverage, Retirement Plan (401K) options are

　　provided as an additional benefit of employment with ClearChoice.

　　EOE

　　Powered by JazzHR