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Gaming Host, Finger Lakes Gaming
Gaming Host, Finger Lakes Gaming-March 2024
Farmington
Mar 29, 2026
About Gaming Host, Finger Lakes Gaming

  The Opportunity

  Delaware North Gaming is searching for a Gaming Host to join our team at Finger Lakes Gaming in Farmington, New York. As a Gaming Host you'll be integral to our exciting gaming operation, developing and implementing new promotions, building successful connections with our guests, managing special events, and much more. If you are customer focused, have a high degree of integrity, and love connecting with others, apply now!

  Pay

  Minimum – Anticipated Maximum Base Salary: $58458 - $59600 / year

  In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

  Benefits

  At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

  Medical, dental, and vision insurance

  401(k) with up to 4% company match

  Annual performance bonus based on level, as well as individual, company, and location performance

  Paid vacation days and holidays

  Paid parental bonding leave

  Tuition and/or professional certification reimbursement

  Generous friends-and-family discounts at many of our hotels and resorts

  Responsibilities

  Network with known players to identify and contact high value guests by phone, email, and in-person interactions

  Establish and maintain relationships with assigned guests, keep players informed of events, activities, programs, and benefits as a VIP gaming guest

  Make outgoing phone calls to generate trips, booking accommodations, special events, hotels, restaurant reservations, and other amenities

  Create and manage special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players

  Survey players to determine their needs, share feedback with leadership for continuous program improvement

  Drive customer trips to produce incremental revenue for the property.

  Qualifications

  At least 21 years of age

  No college degree required

  At least two years' experience in a customer service or sales position

  1 year as Casino Host or similar preferred

  Able to obtain and maintain a state gaming license

  Knowledgeable of various games, their rules, and can speak to them comfortably

  Physical Requirements

  Ability to stand, walk, or sit for extended periods of time

  Ability to lift at least 25 lbs

  Must be able to work nights, weekends, and holidays

  Shift Details

  Day shift

  Evening shift

  On call

  Monday to Friday

  Weekends

  Event based

  Who We Are

  Finger Lakes Gaming & Racetrack, owned and operated by Delaware North, features more than 1,500 video gaming machines and brings the thrill of live thoroughbred racing from April to November and year-round simulcast wagering on thoroughbred and harness racing from across the country. Finger Lakes presents various dining options including a large buffet.

  At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

  Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.

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