The Opportunity

　　Delaware North Gaming is searching for a Gaming Host to join our team at Finger Lakes Gaming in Farmington, New York. As a Gaming Host you'll be integral to our exciting gaming operation, developing and implementing new promotions, building successful connections with our guests, managing special events, and much more. If you are customer focused, have a high degree of integrity, and love connecting with others, apply now!

　　Pay

　　Minimum – Anticipated Maximum Base Salary: $58458 - $59600 / year

　　In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

　　Benefits

　　At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:

　　Medical, dental, and vision insurance

　　401(k) with up to 4% company match

　　Annual performance bonus based on level, as well as individual, company, and location performance

　　Paid vacation days and holidays

　　Paid parental bonding leave

　　Tuition and/or professional certification reimbursement

　　Generous friends-and-family discounts at many of our hotels and resorts

　　Responsibilities

　　Network with known players to identify and contact high value guests by phone, email, and in-person interactions

　　Establish and maintain relationships with assigned guests, keep players informed of events, activities, programs, and benefits as a VIP gaming guest

　　Make outgoing phone calls to generate trips, booking accommodations, special events, hotels, restaurant reservations, and other amenities

　　Create and manage special events including player parties, marketing promotions, and other activities to reward and recognize new and loyal existing players

　　Survey players to determine their needs, share feedback with leadership for continuous program improvement

　　Drive customer trips to produce incremental revenue for the property.

　　Qualifications

　　At least 21 years of age

　　No college degree required

　　At least two years' experience in a customer service or sales position

　　1 year as Casino Host or similar preferred

　　Able to obtain and maintain a state gaming license

　　Knowledgeable of various games, their rules, and can speak to them comfortably

　　Physical Requirements

　　Ability to stand, walk, or sit for extended periods of time

　　Ability to lift at least 25 lbs

　　Must be able to work nights, weekends, and holidays

　　Shift Details

　　Day shift

　　Evening shift

　　On call

　　Monday to Friday

　　Weekends

　　Event based

　　Who We Are

　　Finger Lakes Gaming & Racetrack, owned and operated by Delaware North, features more than 1,500 video gaming machines and brings the thrill of live thoroughbred racing from April to November and year-round simulcast wagering on thoroughbred and harness racing from across the country. Finger Lakes presents various dining options including a large buffet.

　　At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

　　Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.