A Front Office Team Leader ensures the satisfaction of Guests who interact with Reception operations and will keep the Reception Team informed of relevant information and Guest feedback.

　　What will I be doing?

　　As Front Office Team Leader, you will ensure the satisfaction of Guests who interact with Reception operations and will keep the Reception Team informed of relevant information and Guest feedback. A Head Receptionist is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

　　Serve as a key point of contact for Guests and efficiently respond to Guest enquiriesProvide information, advice and booking services for a wide variety of Guest enquiries, including city tours, theatre tickets, restaurants, doctors, flight bookings, among othersProcess and deliver messages for GuestsDeliver and safely store Guest luggagePlan, organise and control the daily operations of the Concierge Desk to ensure the smooth operation of departmentStay current with all hotel services as well as daily VIP requests and special eventsRepresent the needs of the Team to others in the hotelRecruit, select, train and the develop Team MembersConduct annual and mid-year appraisals with Team MembersEnsure orderliness and safety guidelines around the lobby and front door areasProvide support to Management as required, in cases of emergencyProject a professional manner with an emphasis on hospitality and Guest serviceMaintain a clean, healthy, and safety working areaAct in accordance with policies and procedures when working with front of house equipment and property management systemsWhat are we looking for?

　　Front Office Team Leader serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

　　Positive attitude and good communication skillsCommitment to delivering a high level of customer serviceExcellent grooming standardsFlexibility to respond to a variety of different work situationsAbility to work on your own and as part of a teamKnowledge of the local areaPrevious experience managing a teamIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

　　Previous experience working in Reception in a hotel environmentWhat will it be like to work for Hilton?

　　Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands (http://jobs.hiltonworldwide.com/our-brands/index.php) . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

　　Job: Guest Services, Operations, and Front Office

　　Title: Front Office Team Leader

　　Location: null

　　Requisition ID: HOT0A8AG

　　EOE/AA/Disabled/Veterans