Embark on a journey with us as a Front Office Receptionist at the First Vignette Collection in the Kingdom of Saudi Arabia (Carliton Almoaibed Hotel). We are in search of candidates with ambition, talent, and essential skills. This pivotal role requires someone who will serve as the welcoming face of our Vignette Hotel , ensuring an exceptional guest experience from the moment they arrive.

　　As a Front Desk Agent, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

　　A little of your day-to-day:

　　Be the warm welcome that kicks off a memorable guest experience

　　Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay

　　Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions and concerns

　　Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary

　　Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed

　　Take pride in your appearance and place as a brand ambassador

　　Always know what events and activities are on the day’s schedule

　　Jump into other ad-hoc duties when your colleagues need your help

　　What we need from you:

　　Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to

　　Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories

　　Fluency in the local language and English language skills would be great.

　　Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers

　　Flexibility - night, weekend and holiday shifts are all part of the job

　　You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential

　　Experience - ideally you’ll have spent at least one year in a front desk or guest service position

　　What you can expect from us:

　　We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

　　Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives. IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing

　　framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

　　So, join us and you’ll become part of our ever-growing global family.

　　Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

　　At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.