Job Description *Title of Job: Front Office Agent *Effective Date: 11/30/2019 Approved by: Director of Rooms Operations - Eugene Escuadra *Division/Department: Room Division/ Front Office *Reporting Line: Front Office Supervisors *Date Written / Revised: 11/30/2020 *Job Objectives: Accommodate hotel and resort guests by registering and assigning rooms to guests, issuing room keys or cards, transmitting and receiving messages, keeping records of occupied rooms and guests accounts, making and confirming reservations, and presenting statements to and collecting payments from departing guests. Primary Responsibilities: **** - Greet, register, and assign rooms to guests of hotel or resort. - Contact housekeeping or maintenance staff when guests report problems. - Issue room keys. - Make and confirm reservations. - Verify customers credit, and establish how the customer will pay for the accommodation. Requirements: Experience in related field helpful but willing to train the right person Good Customer Service and Telephone Etiquette Basic Computer Skills Reliable and a Team player Flexible in working hours