Job Number 24008599

　　Job Category Rooms & Guest Services Operations

　　Location Sheraton Pittsburgh Airport Hotel, 1160 Thorn Run Rd, Coraopolis, Pennsylvania, United States

　　Schedule Part-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　Additional Information: This hotel is owned and operated by an independent franchisee, Laurel Lodging. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

　　JOB SUMMARY

　　Smile and continuously project a helpful attitude.

　　Provide the highest quality of service to the customer at all times.

　　Stay current on all emergency procedures and acts accordingly.

　　Greet and register guests and provide room assignments, accommodating special requests whenever possible, assist in the pre-registration and blocking of reservations.

　　Have working knowledge of reservations procedures, sell reservations (be an order maker, not an order taker), and know cancellation procedures and Walk Policy

　　Handle guest check-ins and check-outs efficiently, in a friendly and professional manner

　　Provide information tall guests in a courteous and informative manner; Will not volunteer information about guests or associates – only indicate whether or not they can be reached

　　Handle complaints courteously, when necessary, relay through supervisor for appropriate action and enter in the follow up (target 100) log

　　Handle lost and found by taking relevant messages and completing Lost and Found form and directing proper department.

　　Communicate with incoming shift by logging pertinent information in the front office log

　　Ensure that all cash, checks, and miscellaneous departments are in balance at the end of each shift

　　Complete appropriate shift checklist daily

　　Keep housekeeping informed of any special requests (per Hot Sheet), late checkouts, and special need areas in the hotel

　　Answers transfers, recalls, and all incoming calls in a timely and friendly manner

　　Receive and transmit mail, phone calls, and written messages for guests (in absence of voice mail system)

　　Answer inquires pertaining to hotel services, shopping, dining, entertainment, and travel directions

　　Assist guests in obtaining information; call airlines, rent-a-car, companies, etc.

　　Post room charges, food and beverage charges, phone charges, and compute guest bills using PMS. Collect payments and make changes for hotel guests following all handling procedures as required

　　Ensure adequate key cards are available for assignment of guestrooms.

　　Auditing Duties:

　　Audit daily guest ledger

　　Collect entries from all departments

　　Verify and balance entries

　　Rectify discrepancies

　　Ensure accurate folio charges

　　Prepare management reports

　　Job requirement

　　Good Communication Skills, both written and verbal, with guests and associates, including the abilities to give directions, instructions, information, answer questions and provide service required.

　　Grasping, writing, repetitive motions, listening, hearing and visual ability.

　　Direct evacuations in an emergency.

　　One year experience in a customer service role -Neat, clean, and professional appearance

　　Strong computer and Internet skills

　　Salary Rate : $18.00 an hour.

　　This company is an equal opportunity employer.

　　frnch1