Job Number 24011037

　　Job Category Reservations

　　Location El Mangroove Autograph Collection, Gulf of Papagayo, Guanacaste, Costa Rica, Costa Rica

　　Schedule Full-Time

　　Located Remotely? N

　　Relocation? N

　　Position Type Non-Management

　　Additional Information: This hotel is owned and operated by an independent franchisee, Enjoy Hotels & Resorts S.A. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

　　JOB SUMMARY

　　As a Customer Care Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards:

　　Convert, quickly, inquiries into contracted business

　　Respond, positively, to sales inquiries to develop future sales leads

　　Identify sales leads, as appropriate

　　Respond to all customers in a highly professional manner, including ensuring all reservations are completed accurately and to the Guests expectation

　　Provide prompt and efficient service while maintaining the hotels brand standards

　　JOB REQUIREMENTS

　　Advanced English Business Administration, Tourism or related careers student 2 years of experience in similar positions Availability to work in Sabana Norte Proficiency in Office Packages Opera System Skills

　　This company is an equal opportunity employer.

　　frnch1

　　The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.