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Franchised Complex Director of Human Resources
Franchised Complex Director of Human Resources-June 2024
Denver
Jun 6, 2025
About Franchised Complex Director of Human Resources

  Job Number 24014074

  Job Category Human Resources

  Location The Brown Palace Hotel and Spa Autograph Collection, 321 17th Street, Denver, Colorado, United States

  Schedule Full-Time

  Located Remotely? N

  Relocation? Y

  Position Type Management

  Additional Information: This hotel is owned and operated by an independent franchisee, Merritt Hospitality. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

  JOB SUMMARY

  The Brown Palace Hotel and Spa, Autograph Collection, located in the heart of downtown Denver, is an icon rich in tradition and history. Built in 1892, our historic hotel in Denver, Colorado, has been a four-star and Four-Diamond hotel since 1977. We are looking for a Human Resources leader to join this fantastic team! As the Complex Director of HR, you will direct and ensure the efficient administration and management of the Human Resources function to include recruiting, training, wage and benefit administration, compliance with statutory requirements and the execution of associate relations activities, in order to provide each department with the personnel, guidance, and support necessary to achieve their guest service and business objectives.

  The following are specific contributions that must be developed during the training program in order to successfully complete the program and be placed in a hotel with or without reasonable accommodation: Provide assistance, guidance and counseling to the General Manager, management staff and associates in order to maximize the quality and professionalism of the hotel staff by listening and interpreting concerns and objectives and seeking solutions.

  Ensure that associates are developed and utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs. Instruct training classes, analyze and review current and proposed methods, consult with and make recommendations to the management staff for improvement.

  Direct and instruct the management staff in effective recruiting and interviewing techniques using methods such as verbal presentations and written directions to ensure the hiring and retention of qualified and efficient associates. Conduct interviews for all management positions. Ensure all other pre- selection activities are completed, including drug testing, reference checks, background checks, etc. Ensure all new hires and existing associates possess proper employment eligibility verifications.

  Ensure compliance with all Company policies and procedures and Federal, State and Local laws and regulations which pertain to Human Resources. Implement new procedures and communicate verbally and in writing any new requirements. Oversee compliance with Affirmative Action Plan.

  Direct and administer associates relations programs and activities such as associate recognition and service award ceremonies, social functions and general hotel meetings to maintain a positive associate relations climate. Monitor the associate performance appraisal programs. Analyze evaluations to ensure appraisal comments are appropriate and verify goals are measurable and achievable. Control the administration of wages and benefits to ensure the accurate and equitable application of same, analyzing and applying information retrieved from moderately complex reports, manuals and/or computer systems.

  Comply with attendance rules and be available to work on a regular basis.

  Perform any other job-related duties as assigned.

  Job requirements

  Education and Experience

  3+ Years of Human Resources management experience.

  Bachelor’s Degree preferred.

  Hotel experience preferred. Knowledge, Skills and Abilities

  Ability to deal effectively with all applicants and associates with tact and diplomacy, to diffuse anger and collect accurate information and resolve conflicts.

  Thorough knowledge of Human Resources practices and procedures as well as considerable knowledge of Federal, State and Local laws and regulations pertaining to Human Resources matters.

  Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.

  Leadership skills to motivate and develop staff and to ensure accomplishment of goals.

  Able to set priorities, plan, organize and delegate.

  Basic mathematical skills in order to perform moderately complex calculations for salary and benefit administration and to forecast departmental expenses using a calculator and/or moderately complex computer system.

  Ability to prepare correspondence and meet deadlines.

  Ability to prepare office memorandum and correspondence as well as provide clear and meaningful instructions, guidance, and counseling to all associates.

  Ability to observe associates in the workplace, analyze operations and detect situations of concern with regard to areas such as associate performance, grooming, training, policy adherence and morale.

  Ability to work effectively under time constraints and deadlines.

  Ability to stand, walk and sit and continuously perform essential job functions for an eight-plus hour shift with or without reasonable accommodation.

  Effective verbal and written communication skills.

  Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, co-workers, public, etc.

  Description of Pay and Benefits

  HEALTH & WELLNESS We make associate wellness and development our priority. We are committed to improving your health, while helping you become more value-conscious in your health care decisions. We offer competitive benefit packages for health and wellness, 401(k), and discount programs. Health and wellness includes medical, dental, and vision plans as well as life and disability insurance options. Telemedicine, condition care, and a robust employee assistance program are just some of the additional perks offered through HEI Hotels & Resorts overall health benefits package. Salary $100,000 to $120,000 401K WITH COMPANY MATCH HEI partners with Fidelity Investments to administer our 401(k) savings and retirement plan, which offers both an IRA and 401(k) option as well as a company match contribution. DAILYPAY We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them! TRAVEL DISCOUNTS We work hard and we play hard! Both brand hotel discounts and HEI portfolio discounts are available to our associates so that you can travel and relax at significant discounts during your time off. YOU DECIDE DISCOUNT PROGRAM Among the various discount programs we have available, HEI also participates in the Employee Advantages by You Decide, which is an online rolling discount program. Associates can find savings on everything from auto insurance to amusement park tickets and everything in between. GROWTH OPPORTUNITY Not only is our portfolio growing, but our associates are too. HEI provides uncapped growth potential that allows you to move into the next step in your career, try out a new discipline, or even just to become the best of the best in your current role!

  This company is an equal opportunity employer.

  frnch1

  The Autograph Collection is a growing collection of four and five-star independent hotels, each offering unique and memorable experiences. Each hotel is thoughtfully chosen for its quality, originality, bold character, and ability to offer today’s traveler a range of unique experiences suited to their individual sense of style and adventure. All Autograph Collection hotels look to attract The Individualist, the brand's target consumer. The Individualist is someone who uses travel as an opportunity to add to their personal narrative – in essence they are hand selecting our hotels whether for personal or corporate travel because it is much more than simply a place to rest. In joining Autograph Collection, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

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