For Eyes - Apprentice Optician

　　Date: Feb 27, 2024

　　Brand: FOR EYES

　　Location:

　　Saugus, MA, US, 01906

　　Requisition ID: 831272

　　Store # : 00M236 FE Sally Plaza

　　Position: Full-Time

　　Total Rewards: Benefits/Incentive Information (https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US)

　　At For Eyes, we are an optical retailer that offers high-quality brands and products with great pricing. We are as unique as our customers and patients. Our diverse team consists of more than 500 dedicated associates across 105 stores in the United States and Puerto Rico. Our highly qualified associates are passionate about customer satisfaction. We proudly offer every For Eyes customer a perfect blend of expert eye care and affordable eyewear.

　　When you join For Eyes, you are starting a career with endless possibilities for growth. We strive for continuous improvement and ways to collaborate to raise the potential of our company. Our commitment is to support and develop our people who have the desire, ambition, and potential to grow.

　　For Eyes is part of EssilorLuxottica, a global leader in the design, manufacturing, and distribution of ophthalmic lenses, frames, and sunglasses. Known around the globe for innovation, passion for vision care, cutting-edge technology, and iconic brands, we’re part of the premier company in eyewear.

　　GENERAL FUNCTION

　　The Apprentice Optician creates exceptional value in the lives of customers by delivering the For Eyes Experience. Ensures customers are delighted by performing the key steps of our selling model.

　　MAJOR DUTIES AND RESPONSIBILITIES

　　Conveys a commitment to providing unsurpassed Customer Service by performing the following Sales and Service Process steps: Greeting the Customer, Explaining the Process in a transparent way, Merchandise Selection, Fitting – Optikam, Solve visual problems or challenges for customers, Tendering, Dispensing

　　Serves as a center of excellence for others with a focus on Right the First Time and modeling our customer experiance and consultative selling models.

　　Assists the customer in selecting frames and lenses that are best suited for their vision, lifestyle and budgetary needs. Suggests improvements and recommends solutions to problems. Assists other retail associates with difficult and complex areas of customer product needs and prescriptions.

　　Anticipates problems before they occur; explores underlying reasons for recurring customer problems; goes beyond symptoms to get at causes; strives to develop long-term solutions to problems.

　　Shows patience and courtesy with customers; tracks down answers to unfamiliar questions or products.

　　Educates the customer on For Eyes guarantees and services including: Eyewear Protection Plan, eyewear care tips, complimentary adjustments and follow-up services.

　　Handles tasks, such as taking and recording measurements, adjusting or fitting eyewear carefully and correctly, is thorough and exact in details.

　　Ensures finished eyewear meets For Eyes standards and customer requirements/requests.

　　Strives to achieve “Exceptional Results” on For Eyes annual KPI/Functional Skills that align with brand priorities.

　　Serves as a role model for development and a technical resource for all.

　　Operates the Point of Sale terminal inputting customer and prescription information with accuracy and attention to detail.

　　Accurately operates the Point of Sale, when required, collecting proper payment following company security procedures and retaining proper change for a variety of transactions.

　　Explains to customers expected delivery times.

　　Shows customers where to pick-up their glasses upon return to the store.

　　Takes pride in the appearance of the store and ensures visual displays are in accordance with Company provided planograms.

　　Maintains safe working environment for all associates/customers. Inform management of any potential safety opportunities (broken tiles, furniture, etc.)

　　BASIC QUALIFICATIONS

　　High school graduate or equivalent

　　Strong customer service skills: communicator, listener and team builder

　　Knowledge of current optical theory and merchandise

　　Knowledge of current store merchandise

　　Basic math skills

　　Awareness of current fashion trends

　　Sales and service skills

　　Familiarity with POS, computers and calculators

　　Embrace new technology and change

　　PREFERRED QUALIFICATIONS

　　State licensure (if applicable) and/or ABO Certification in non-licensed states

　　Optical dispensing experience

　　Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

　　Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the Luxottica Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

　　We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

　　Nearest Major Market: Boston

　　Job Segment: Fashion Retail, Retail Sales, Ophthalmic, Fashion, Retail, Healthcare