Job Description

　　The Food & Beverage Manager (FBM) is responsible for managing all aspects of the food service and beverage operation. By utilizing the food service team, this manager is responsible for the efficient execution of all fresh food/ food service programs in compliance with corporate and regulatory guidelines and supporting the General Manager in all facets of running the store. The FBM, in conjunction with the AGM, is responsible for training the Customer Service Associates in the store. The FBM is responsible for maintaining a safe, sanitary and appetizing food service environment. The FBM ensures an exceptional customer experience.

　　Principal Duties:

　　Ensure a pleasant shopping experience for all customers. Respond to customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.

　　Ensure the 24/7 execution of all food service programs including proper ordering, production planning, product handling and display.

　　Responsible to meet and/or exceed food service and beverage performance and profitability goals according to corporate objectives.

　　Execute food service efficiencies and ensure planograms are utilized and followed.

　　Oversee the inventory and ordering of product and supplies and ensure routine maintenance and upkeep of the food service equipment and facilities.

　　Analyze food service results and trends. Prepare action plans to leverage the store’s fresh food strengths and address areas of opportunity to ensure food service profitability. Execute all action plans.

　　Responsible to be an expert on all food service marketing programs, campaigns, strategies and initiatives. Educate all food service associates to be the same.

　　Execute the training, coaching and performance management of food service customer service associates. Assist with all matters relating to food service associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management. Recognize and reward associates.

　　Execute the corporate training plan for all food service CSAs and effectively conduct hands on training to ensure associate proficiency.

　　Ensure execution of established safety, security, quality, and store operations policies, procedures and practices.

　　As needed, the FBM will need to run shift, including deposit preparation and fuel operations, where applicable.

　　Essential Functions:

　　Ability to work well individually as well as in a team environment

　　Excellent oral and written communication skills

　　Excellent customer service skills

　　Ability to work with little or no supervision

　　Detail oriented and excellent organizational skills

　　Ability to apply critical thinking skills in all situations

　　Ability to apply root cause techniques in order to solve problems

　　Ability to handle multiple projects simultaneously and independently

　　Proven self-starter with demonstrated ability to make decisions

　　Understanding of store finances and awareness of impact to business

　　Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally and grasping firmly

　　Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling and pushing

　　Must be able to lift and carry up to 35 lbs

　　Excellent relationship building, interpersonal and leadership skills

　　Ability to learn and utilize the store’s technology

　　Basic Qualifications:

　　High School Diploma or GED equivalent

　　Leadership experience required, leadership experience in a food service environment preferred

　　Flexible availability which may include all shifts, weekends, and holidays, based on business needs

　　Ability to work 35 – 40 hours per week

　　Experience selecting, training, performance management of staff, sales building, scheduling and managing expenses

　　Experienced in all areas of store operations, including foodservice

　　Experience effectively implementing change and demonstrated results in execution

　　Serve Safe Certification

　　Proven and consistently demonstrated skills in the following:

　　Exceptional Customer Service

　　Relationship Building

　　Effective Communication

　　Training

　　Wawa will provide reasonable accommodation to complete an application upon request, consistent with applicable law. If you require an accommodation, please contact our Associate Service Center at [email protected] or 1-800-444-9292.

　　Wawa, Inc. is an equal opportunity employer. Wawa maintains a work environment in which Associates are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and Associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.

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　　Wawa is an associate-owned, privately held organization with more than 950 stores and 40,000+ associates who have a shared purpose of “Fulfilling Lives, Every Day,” for our customers, communities and each other.

　　Wawa has evolved into a one-stop convenience retailer offering fresh food, beverages and fuel in Pennsylvania, New Jersey, Delaware, Maryland, Virginia, Florida and Washington D.C. In our journey to achieve “boundless convenience,” Wawa offers its own brand of elevated customer service that’s achieved through continued food service innovation, new store growth and digital experiences. Whether you join us as a part-time associate, store leader or corporate associate, you’ll be a part of a team that has a shared mission to put our core values first in everything we do.

　　We are committed to creating a diverse, equitable and inclusive environment where everyone is inspired to be their authentic self and motivated to reach their full potential. We provide a workplace that ensures people of diverse backgrounds and experiences are represented, respected and feel valued for what they bring to the team.

　　For Technical Issues please email: [email protected] .