Company Description

　　Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance.  In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests to extraordinary experiences at their home away from home.

　　Job Description

　　Food and Beverage Manager,

　　Are you a passionate foodie who is not afraid of thinking outside the box? As Food and Beverage Manager for In-Room Dining, Refreshment Center and Speakeasy Lounge you will assist in strategically leading the team to take guest satisfaction to the next level. You will work alongside the Restaurant Chef to rally the team and create vibrancy, style and buzz with our product and service. Your consistent attention to detail and outstanding organizational skills will ensure a flawless experience for our Guests.  

　　Our Culture & Benefits: 

　　An inclusive, empowering, and positive workplace, where we place people at the heart of everything we do 

　　The opportunity to have fun at work alongside passionate hospitality professionals who strive to make the world a more welcoming place 

　　The opportunity to live, work and play across the world through our employee travel and internal transfer programs 

　　A competitive salary starting at $65,000 with annual compensation reviews based on market, performance, and capabilities 

　　Complimentary meal through our Colleague Dining Program 

　　Complimentary dry-cleaning of business attire  

　　Complimentary hotel stay with breakfast for two through our BE OUR GUEST program 

　　Employee benefit card offering discounted room and food & beverage rates at Fairmont & Accor properties worldwide 

　　The opportunity to work in a luxury hotel environment and a Vancouver heritage building with a historic legacy dating back to 1939 

　　Free learning programs through our Academies and discounted eCornell courses 

　　Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

　　Annual paid vacation, sick leave, up to statutory holidays and birthday leave 

　　A comprehensive benefits package including extended medical, dental, vision, life insurance, and disability benefits  

　　A company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) 

　　A monthly travel reimbursement for TransLink monthly passes 

　　What you will be doing:

　　Reporting to the General Manager of Notch8 Restaurant & Bar, In-Room Dining, and Refreshment Center

　　You will position the Speakeasy as one of the top cocktail destinations in the Vancouver downtown area & ensure our In Room Dining & Refreshment Center

　　Work closely with the Restaurant Chef to execute a smooth and flawless operation for both the Front and Heart of House 

　　Ensure optimal performance by being a consistent presence on the floor to support and lead the team to deliver service excellence 

　　Motivate, lead, coach and monitor the performance levels of all team members 

　　Direct as well as participate in the training and coaching of new and existing team members. 

　　Drive revenue and profit through the development and implementation of strategies, practices and promotions while maintaining the integrity of the overall concept 

　　Demonstrate and hold the team accountable to the highest standards of internal and external customer service at all times 

　　Demonstrate a talent-based approach to recruitment, including creating, evaluating, and executing effective recruitment and retention strategies for the team 

　　Create and maintain effective scheduling practices to ensure adequate staffing levels that satisfy guest and business needs, while following the Collective Agreement 

　　Work closely and in partnership with Culinary & Stewarding teams to ensure all food service exceeds guest expectations while promoting teamwork as part of the daily service culture 

　　Effectively monitor and continue to develop Food & Beverage controls 

　　Continuously generate innovative ideas and promotions to maximize and increase revenues 

　　Foster and maintain high colleague engagement, performance and team spirit in a fun working environment 

　　Follow up on guest complaints and ensure appropriate internal follow up, including implementing training resolutions and effective performance management where applicable 

　　Have a working knowledge of the Collective Agreement and its applications within the department and hotel 

　　Collaborate with other departments to ensure effective operation of the hotel 

　　Actively participate in the Vancouver restaurant community 

　　Actively participate in Fairmont Hotel Vancouver’s Sustainability Program (Planet 21) and champion department-specific action items 

　　Participate and ensure representation in Hotel’s recognition, service excellence, health & safety, and diversity & inclusion committees 

　　Direct and maintain the safety and sanitation of both front and heart of house restaurant operations per provincial health regulations & standards 

　　All other duties and special projects as assigned 

　　Qualifications

　　Your experience and skills include:

　　Service focused personality is essential and 2 years’ management experience in an upscale food & beverage restaurant

　　Previous In Room Dining Experience an asset

　　Previous experience working in a hotel and/or unionized environment a strong asset  

　　Demonstrated passion for the Food and Beverage industry and knowledge of current trends 

　　Ability to work a rotating and flexible schedule to meet business needs, including weekends, holidays, early mornings and late nights 

　　Demonstrated ability to drive revenues and profit without sacrificing colleague and customer experiences 

　　Proven ability in menu design, offerings, effective marketing plans, and on-line reputation management 

　　Previous bartending experience and cocktail creation an asset

　　Extensive knowledge of spirits, wine, and beer required

　　Previous point of sale system experience required

　　Computer literate using Microsoft Office suite required

　　Proven ability to build and maintain good relationships with all stakeholders

　　Communicate thoughts, actions and opportunities clearly with strong networking skills

　　Ability to lead by example, believe in a strong team culture and set the scene for high performance

　　Highly responsible & reliable

　　Ability to work well under pressure in a fast paced environment

　　Ability to work cohesively as part of a team

　　Ability to focus attention on guest needs, remaining calm and courteous at all times

　　Ability to work a flexible schedule including weekends, early morning and late night shifts 

　　Physical Aspects of Position (include but are not limited to): 

　　Constant standing and walking throughout shift 

　　Frequent lifting and carrying up to 30 lbs

　　Frequent kneeling, pushing and pulling

　　Frequent ascending or descending ladders, stairs and ramps

　　Proven ability to carry three entrée plates or more at one time

　　Additional Information

　　Visa Requirements:

　　Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

　　Our commitment to Diversity & Inclusion:

　　We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

　　Why work for Accor?

　　We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

　　By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com

　　Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS