The Opportunity

　　Delaware North Sportservice is looking for a Premium Food and Beverage Intern to join our team at American Family Field in Milwaukee, WI for the 2024 baseball season. As an Intern, you will be responsible for overseeing all aspects of Sportservice Food and Beverage services, including game day and non-game day operations functions at American Family Field.

　　By participating in our internship program, you will gain valuable work experience, develop your leadership capabilities, and make an impact on the business. You will discover how a global hospitality company operates and work alongside exceptional team members who exemplify our values: Lean Forward, Come Together, Stand Up, Do Right, and Think Guest.

　　Pay

　　$15.00 - $15.00 / hour

　　Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer .

　　Benefits

　　We care about our team member’s personal and professional well-being. Delaware North provides a benefits package designed to give you the comfort, safety, and security you need to deliver exceptional experiences for our guests. All team members receive benefits including:

　　Weekly pay

　　Employee assistance program

　　Training and development opportunities

　　Flexible work schedules

　　Responsibilities

　　Game Day Responsibilities

　　Coordinates game day operations and ensures all Sportservice, GuestPath and GreenPath policies are implemented.

　　Train, schedule, supervise, and discipline all Premium staff.

　　Complete administrative duties, including but not limited to creating and continuing client relations, communicating requests to back of house management and updating daily sales reports.

　　Maintaining cost control efforts for labor and waste management through monthly inventory and daily constraints.

　　Inspection of cleanliness and quality of equipment and facilities used.

　　Assisting the Food and Beverage managers in any other duties to ensure success of the departments and the company.

　　Setting up, executing and breaking down of daily events.

　　Areas of Rotation:

　　Suites

　　Gain working knowledge of computer systems including Suites Management, Guest Reserve, and Micros

　　Office Administration including client relations, confirming pre-orders, and preparing the Host List

　　Coordinate staff for set up/execution/clean up of game day responsibilities.

　　Ordering and stocking aligning with inventory budgets and waste management

　　Game Day Catering

　　Learn off-site catering functions

　　Transportation of hot/cold food & equipment in a safe manner

　　Set up buffets & beverage service

　　Coordinate staff & temps for set up/execution/clean up of parties

　　Stock essential items in storage units

　　Cleanliness & Health Codes

　　Non-Game Day Catering

　　Gain a working knowledge of the catering banquet order program (Caterease)

　　Office Administration including Client relations, tastings with future guests, and contract processing

　　Scheduling and set up of non-gameday catering which could include any space within our 4 million square foot facility

　　Helfaer Field – Catering/Concessions

　　Learn concession stand & private party functions on non-game days

　　POS operations and Inventory Control

　　Operating stand by oneself

　　Assisting in catering party set up/execution

　　Club/Concessions

　　Learn to operate a fast-paced stand and supervise the Club Level

　　Ensure guest's needs are taken care of, and all concerns are resolved

　　Communication with staff on daily specials, instructions, and directions

　　Nightly ordering and stocking to ensure FIFO and waste management

　　Assist in the Liquor Warehouse as needed

　　Cleanliness & Health Codes

　　X-Golf

　　Learn the essentials of simulator golf location

　　Set up & execute bar services and learn the basic functions of the simulators

　　Communicate with culinary on all food needs and manager with all beverage needs

　　Restaurant

　　Learn the daily functions of the Restaurant that is open 7 days a week

　　Train and work with staff on service standards

　　Learn Micros both on the front of the house, but also programing through the backside

　　Ordering and preparations for the fluctuating guest's needs

　　Culinary

　　Learn the basics of food preparation under the guidelines of Health Rules & Regulations

　　Create & use production sheets for upcoming events

　　Insight into product ordering and specifications

　　Non-Game Day Responsibilities

　　Entering contact information and orders into Caterease/Suites Management/Micros/Simvent/Birchstreet

　　Running deposit payments for upcoming events and final payments post-event

　　Communicating with Brewers Sales Representatives for upcoming homestand events

　　Executing non-game day events in catering locations

　　Working in either X-Golf or the Restaurant as a manager on duty

　　Monthly inventory of all Premium areas

　　Rotation through the kitchen, under the guidance of the culinary

　　Setting up for future events

　　Helfaer Field

　　Weekly cleaning of equipment and facilities to ensure all are in good working condition

　　Restocking premium locations

　　Any other duties to ensure readiness for all events and activities

　　Qualifications

　　Interested in a future with Food Service Operations

　　Candidate should be detail-oriented, possess strong communication skills, teamwork, and enthusiasm

　　Anticipate guests’ needs and exceed their expectations

　　Must be able to prioritize needs and responsibilities effectively

　　Ability to resolve problems through identification, analysis, and execution

　　Handle stress and time management in a fast-paced environment

　　Must be able to work early mornings, evenings, and weekends

　　Fully available for June, July & August 2024

　　Must be at least 18 years old

　　Physical Requirements

　　Ability to lift and carry up to 50 lbs.

　　Constant lifting, twisting, reaching, bending, and repetitive motions.

　　Ability to stand for extended periods of time.

　　Shift Details

　　Day shift

　　Evening shift

　　Weekends

　　Who We Are

　　Delaware North operates concessions and premium dining services at the 41,900-seat American Family Field, home of the Milwaukee Brewers since 1970. We manage concession outlets, suites, all-inclusive areas and clubs at the stadium. We also operate J. Leinenkugel's Barrel Yard Brewery, Bar, and Restaurant. The culinary team partners with many local vendors to infuse Milwaukee staples into the food and beverage offerings.

　　At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

　　Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.